Forum Discussion

Muggeeeer's avatar
Muggeeeer
5 years ago

Unable to log in - Code pin error

Cant connect, giving me code pin error unable to connect. Loading for solid 5 mins with black screen and red logo at bottom right. After 5 mins error appears with code pin unable to connect. After cl...
Gxxk42's avatar
Gxxk42
5 years ago

Ever since the Genesis update, I have been stuck on the black loading screen for 5-7 minutes. On entering the game, Trying to switch game modes, or even changing my settings, causes my game to stop responding for about 5 minutes. I can load into a game, but it is too much of an issue for me to really play this game smoothly right now. I hope this can be fixed, and please, any help is appreciated. 

PC Specs:

i7-9700K

RTX 3060 Ti

32 GB 3200Mhz RAM

What I have tried:

Restarting game, 

Restarting PC,

Updating all drivers,

Switching to other internet connection,

Reinstalling game,

Reinstalling origin + game,

Making an alternate origin account,

Trying on another PC.

Bottom Line: Haven't played Apex for 3 days and might have to go and touch grass.

Soupiex's avatar
Soupiex
5 years ago

Same issue, played a game before the update and worked without a problem. 
Right after the issues started. Super long time before I even connect to a server. 95% of the time I get the error Code:Pin (yeah super useful...) and after retrying I do eventually connect. 
However whenever when I click to change the gamemode the frames drop from a steady 144 FPS to single digits. 


I'll post my DxDiag in advance. 

I did firstly thought my issue was the same as the one here https://answers.ea.com/t5/Technical-Issues/Apex-Legends-stuck-on-the-Black-loading-screen/m-p/10474198#M124565
But after reading this topic it's spot on with my problem.

  • eskimoinvader's avatar
    eskimoinvader
    5 years ago

    Same issue. 

    * restarted computer

    * restarted modem/router

    * run UOTrace (results were fine)

    * uninstalled/reinstalled game

    * installed via a different client (typically run on Origin, installed via steam and encountered same issue)

    Worked before the Genesis update fine.

    • SleepyQuickXP's avatar
      SleepyQuickXP
      5 years ago

      I'm having the same issue. I have uninstalled and reinstalled the game twice. I have reset my router and downloaded this program uotrace and still nothing. I've been having this issue every since this last update. They need to fix it! I haven't had any problems up until this update. Nobody has any answers to this problem.....

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