Forum Discussion

4 years ago

Unable to log in - Code pin error

Cant connect, giving me code pin error unable to connect. Loading for solid 5 mins with black screen and red logo at bottom right. After 5 mins error appears with code pin unable to connect. After cl...

EA_Mako

Community Manager

4 years ago

Thanks for all the reports, everyone.

Just to clarify, if you leave the game on this loading screen rather than quitting or ending the task, is everyone eventually seeing this code: pin error?

That should go away after receiving it the first time, but we are seeing it take a few tries for some. Are you able to leave the loading screen up until the error appears to give that a try?

MaeLovesU

Rising Newcomer

4 years ago

The issue is still there after several retries. Also I've just waited 5 min in the loading screen but I left because it was too long.

fearjoiseph
4 years ago
I think i've just found out a fix. You have to get in the game, click "Continue" and when you're in the black screen with the Apex logo, disconnect from internet. It will take some time but you'll get disconnect from code:net instead of code : pin. Once you get code:net, reconnect internet, click Continue again to get in the lobby. Now when you switch to Ranked, the game will freeze and you'll do the exact thing you did again, disconnect and reconnect, do the same with Arenas. Once you do this, exit the game and restart. I did this and the error was gone! If you still freeze in Rankeds or Arenas, don't disconnect and wait for the code:net error, then restart.
- Muggeeeer
  4 years ago
  @fearjoiseph Do you have to do that every single time you open up apex??
  - fearjoiseph
    4 years ago
    @Muggeeeer Actually no, just did that once and whenever I start the game it goes directly to the lobby, so no more code : pin error!