Re: How to get help with Apex Legends account bans and suspensions

Hello EA Community Team,

My Apex Legends account was permanently banned on April 9, 2026, for "Gameplay enhancement."

For several months, I have repeatedly tried to submit my first appeal through EA Penalty History, but every attempt fails with the error "Case not created."

My Cases shows "No case history," and I have never successfully submitted an appeal.

I also tried EA NextStep, but it only redirected me to Penalty History.

Could an EA Community Manager please help me find an alternative way to submit my first appeal to the Terms of Service team?

I understand that bans cannot be reviewed through the forums. I am requesting help with the appeal submission error.

Thank you.

Attached is a screenshot of the error message in Korean. It means "Case not created. An error occurred while creating the case. Please try again in a few hours." This error has persisted for several months.