My account progress reset to default out of nowhere

I have an apex legends account since 2019 and I am attaching a purchase of 1000 apex coins that I have made on the date of 16th July 2019. My account progress is reset and I had ranked progress as well as many cosmetics. I have attached proof that the email linked to the account right now, is the same one which has received the purchase confirmation. Please help me get back my account. The order no. is #1004006532946

[SU Edit - Screenshots removed as they contained personal information, (email address)]