Unplayable, Always Crash with No Error
Product: Apex Legends
Platform:PC
Please specify your platform model. Windows 10 64bit
AMD or Nvidia Model Number Radeon RX 580 ARMOR 8G OC
Enter RAM memory size in GB 16 GB
Are you using any software with an overlay? -No
Which Legend were you playing (if applicable)? -N/A automatically chooses my default (Lifeline)
Which Legends were your squad mates using (if applicable)? -Bangalore
Where did the issue occur? -Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -It crashes before i can select character.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -About to select character
Did your squad mates also experience the issue? -No
How many matches had you played in a row before the issue occurred? -Havent played for a couple of days but managed to play at least a couple of hours the last ime i did play (sometime last week 15or16/05/2020)
When did this happen? (dd.mm.yy hh:mm) -19/05/2020
How often does the bug occur? -Every time (100%)
How severe is your issue? -Major impacts to gameplay
What happens when the bug occurs? -When I load into the menu there's obvious graphical issues, it looks slow and sluggish, when i move the mouse some parts of the background turn blurry and fuzzy, as if my graphics are very low. When I load into a game when i reach character selection it closes back to my desktop without any warning. If i try select Training instead it immediately closes as soon I spawn.
What should be happening instead? -The game should load for me to select character and load into the match.
Apex_crash.txt
crash:
{
atidxx64: 0000000000071E0C
EXCEPTION_ACCESS_VIOLATION(read): 0000002939D01400
}
cpu: "AMD Ryzen 7 2700X Eight-Core Processor "
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
atidxx64: 0000000000071E0C
atidxx64: 00000000007F9663
atidxx64: 00000000007F9332
atidxx64: 0000000000820417
atidxx64: 0000000000032DEB
atidxx64: 00000000007D8E4F
atidxx64: 00000000007CD5D9
atidxx64: 00000000009701A4
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x0000022923C7A200
rbx = 0x0000022833E757C0
rcx = 0x0000022833E6D4E0
rdx = 0x0000002939D01400
rsp = 0x0000005F7E9FFB20
rbp = 0
rsi = 0x0000022833E6D4E0
rdi = 0x0000002939D01400
r8 = 0
r9 = 1
r10 = 0x0000022828B209F0
r11 = 4
r12 = 0x0000022923C7A200
r13 = 0x0000022833E68A00
r14 = 3
r15 = 0
rip = 0x00007FFE58ED1E0C
xmm0 = [ [-9.3556591e-06, 2.9387359e-39, 3.0221627e-37, 5.1539758e-41], [0xB71CF640, 0x00200000, 0x02CDAD80, 0x00008FAC] ]
xmm1 = [ [1.1743464e-38, 0, 0, 0], [0x007FE000, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1575435971
I'd also like to add I've tried most possible fixes in the troubleshooting steps, im sorry if i've requested my issue in the wrong place.i didnt understand if this is a tech issue, but it seems it may be a bug.
I tried attaching a video but it will not submit with it.
Much appreciated!
Looking through the diagnostics section in the DxDiag you attached I noticed a few programs have been crashing, but one that stands out is AUEPMaster.exe. I'm wondering if the AMD User Experience Program crashes are related to the issues you've been seeing while you're trying to play Apex Legends.
If you don't mind reinstalling Origin and Apex Legends, can you try something for me? I'm curious to see what happens if you start up your PC in a Clean Boot before you launch the game. If the crashes are related to something else running on the PC that might help get around it. For more details on how to set one up check out the EA Help website.
Let me know if you're still running into the same crashes afterward. Thanks!
/Kent