Forum Discussion

7 years ago

Untrusted system file (untrusted system file (c /windows/system32/igdumd64.dll)

I downloaded the game yesterday, and I keep trying to play it but I just get "untrusted system file (c /windows/system32/igdumd64.dll)" after easy anti cheat, I looked it up and watched some videos t...

EA_Blueberry

Community Admin

7 years ago

@sirpuffalot23

If you're on PC including a DxDiag to this post will be exceptionally helpful when we have to perform PC troubleshooting.

Have you seen our Community Crashing Guide yet?

https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308

sirpuffalot23

7 years ago

how can i get that too you?

EA_Blueberry
Community Admin
7 years ago
@sirpuffalot23

Do you have Easy Anti-Cheat disabled? That error can surface when you either have it disabled or running other programs that could be conflicting with Origin.

If you are having trouble attaching a DxDiag to this post we recommend the PC troubleshooting guides below. Our Live-Support team can help with 1:1 PC technical troubleshooting by submitting a request HERE

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

Community Crashing Troubleshooting Guide

https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308
- marwanmonier
  6 years ago
  iam also facing that untrusted system file dbghelp.dll , any help plz
  also here's my dxdiag
  DxDiag.txt76 KB