Forum Discussion

5 years ago

Solved

"waiting on player" case - banned account accused of cheating

Hello! I received an Email from EA saying my account was banned for "cheating". I have never and will never cheat in my life. You can see that I stream most my games on twitch here: https://www.twi...

EA_Aljo
5 years ago
@hailthekid

What country are you in? Not all of them have a number you can call.

You can also try creating a case from a different account. The advisor will be able to find the account in question and assist with this.

hailthekid

5 years ago

I'm from united states. I contacted via twitter, facebook, here etc...

When I look at thte case it says "waiting on player" why does it say "waiting on player?"

I haven't been reached out by EA

EA_Aljo

Community Manager

5 years ago

@hailthekid

Since you're in the US, you need to use the option for a callback. Can you resume one of your cases and see that as an option? Is it not there when you're creating the case? This is something you absolutely need to either talk to someone the phone or use live chat. You keep choosing email which is why this isn't getting handled.