Hey all,I keep getting a issue here that when I try to load up Apex it keeps telling me "We've noticed your computer is currently offline. To activate your game on this computer using your EA account, you'll need to connect to the internet." Clearly connected to the internet(hard wired in). This is a brand new pc btw.Things I have tried so far.Disabled Firewall.Disabled antivirus Software(Even uninstalled it)Went offline and online on the EA ApplicationClosed Origin, connected to a VPN, open and launched Apex. Still did not work.Ran Cmd in admin and did "netsh winhttp import proxy source=ie"Made sure Time and Date were correct.Reset Internet Explorer SettingsClear Origin Cache Data (Even reinstalled)Reset the Windows Host File.Reboot my computer.Reboot my networkI opened the ports required on my router. Got the ports from https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/Reinstalled game because idk what else to try anymore.Any other input guys?

@EA_Kent Found out what my issue was. I was part of the Windows update insiders. I removed myself and rolled back my update to stable version and apex started working again.https://imgur.com/a/crd965d

We've noticed your computer is currently offline

14 Replies

scaredandprofan
6 years ago
Same for me. When i connect to other VPNs occasionally i get asked to enter my details as in the second image. Once that happens though i then get the first eroor again.
Onuryilmaz95
6 years ago
yeah, what else can we do?
Cjdamon042
6 years ago
Yep, same issue here. Me and some friends were going to play this last night. Myself and another had to re-download it as we hadn't played in a while. Both of my mates got in fine, but I was left with this error. I'm clearly online as I just downloaded it and could receive invites to the game from my mates.
Tried basically all of the same things you have mentioned but I haven't had any luck. The only thing I can think of is that I'm in the Windows Insider program, so I'm currently running a pre-release version of Windows 10. Maybe Apex doesn't like it and thinks I'm offline? Long shot for sure, but it's the only thing I can think of that's different from my mate's setup and the setup I had when I last played Apex last year.
I could try to revert back to a standard version of Windows 10 but at this point that's going to be a fresh install and I'd rather not...
Onuryilmaz95
6 years ago
are you back in windows 10? because I joined the insider Program.
scaredandprofan
6 years ago
i' also in the fast ring of the windows insider program. I've since rolled back to an earlier(19587.rs) version but it still doesn't work.
scaredandprofan
6 years ago
Possibly the issue here?
https://www-ghacks-net.cdn.ampproject.org/v/s/www.ghacks.net/2020/03/27/windows-10-has-a-new-network-connectivity-issue/amp/?usqp=mq331AQFKAGwASA%3D&amp_js_v=0.1#referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s&ampshare=https%3A%2F%2Fwww.ghacks.net%2F2020%2F03%2F27%2Fwindows-10-has-a-new-network-connectivity-issue%2F
EzyHawk
Hero
6 years ago
@scaredandprofane Have you tried to do a clean boot?
https://help.ea.com/en-au/help/faq/how-to-clean-boot-your-pc/

You could also try to use a DNS or VPN or a new connection (Wire, wifi, hotspot) and see if this fix your issue.
scaredandprofan
6 years ago
Nope - unfortunately none of that works.
EA_Kent
Community Manager
6 years ago
Hey all.

Is this only happening when you're using a proxy? Have you tried setting it back to default to see if that helps at all?

/Kent
scaredandprofan
6 years ago
nope - all the time. one of the possible solutions out there is to use a VPN, but that doesn't work either.