I have the same problem, I don't know how to post on the ea forum, so I just complained under your post, so sorry.
The cause of the incident: February 18, 2023, I will always remember this day until after 6 o'clock in the evening when my work was over, I opened the game and found that my account was logged in, and the game virtual currency I recharged for the event was used Yes, I was very flustered, I checked my game data again, the number of kills of many legends increased, and it was obvious that someone was logged in. I was taken aback and immediately changed my password and turned on 2FA. Unfortunately I got into the game and got kicked out saying my account was banned.
1. My mailbox and steam anti-theft are very strict, so my account has not been stolen, my EA double verification is not turned on, I heard that some people will use some special software to attack these unauthenticated users, I am not sure , but that's the only way I can explain why my account was lost.
2. I have not committed any violations. My kd0.7 rarely does qualifying matches, and in the early morning of the night before my account was banned, I used 100+ US dollars to participate in activities and exchange for family heirlooms. I didn't even use it much, my account was banned, how can EA pay for it?
3. My steam has no violation record. I have played APEX for 690 hours and made a lot of consumption. I have no reason to spoil my account.
4. EA banned but did not tell the reason. I have been arguing that my account was stolen. The number has reached more than 30 times, but it is useless. The problem is not because my account was hacked or used maliciously. Why ban me? Because my account clearly has this problem. I requested data from ea and checked my ip on February 18. I found that my account was logged in at a place called Chengdu at 5 am. This evidence is enough to show that I am innocent, but the customer service is indifferent Answer, if I use a vpn, it will also cause an abnormal ip. I would like to ask if my account continues to play in Hong Kong, and I also use a vpn when I accidentally go to Chengdu?
5. The funniest point, because of the ban, I paid attention to and learned many cases and knowledge. Some players finally lift the ban after appealing 100+, why? If you can lift it, why not lift it on the first appeal? So much time and energy wasted.
In addition, due to EA's random banning of accounts, there have been many merchants who use APEX to unban their accounts. They actually successfully helped unban a player who actually used cheating software! If it wasn't for me seeing this news, I wouldn't even be that angry, why do real hackers get forgiven, but ordinary players like me keep getting sanctioned? "Looking at luck to release" has become a representative term for EA's customer service.
I don't like APEX games, because APEX is so funny, I don't understand, why a player can continue to play despite the high network delay and so many cheating players, can't prove the player's love? I have stopped raising disputes, because I am tired, I do not understand the language, but I still have to discuss with customer service every day, some customer service is nice, but it is perfunctory, and some customer service is very indifferent, seeing that my ban is permanent, even unwilling to serve. Is my account really being seriously checked by the investigative team? I was skeptical because your replies were so quick and concise, but it's ok, I won't appeal anymore, because I see cheaters can lift bans too...
