what does this profile is not permitted play online

For about a week or so (following the previous update of Apex) the game has been completely unplayable for me. EVERYTIME I get into a game or go into firing range, my game crashes and I am prompted with a “connection to servers has timed out, code:net” error and/or “this user is not permitted to play online error” This happens on both my PC and PS5 versions of Apex. I’ve tried every troubleshooting fix available for both systems and nothing has worked. I’ve seen hundreds of people facing the same issue but no real fix. None of the other games I own crash so I don’t believe it’s on my end, as I have exhausted every option to try and fix the problem. Please help!