Forum Discussion

4 years ago

Solved

What to do if your second dispute was unaccepted for a ban?

I already don't exactly know what to say in regards to me being banned for "cheating". Obviously I can't get any information as to what it was specifically in the TOS I broke that caused me to get ba...

EA_Mako
4 years ago
Hey @Sniperclub001,

It's worth noting that even if you had a really good game and were reported a lot, those reports alone wouldn't result in a ban. Any action taken would be after our Terms of Service team reviewed the account, and not just because you were reported.

To that end, the only way to have a ban removed is by our Terms of Service team. An appeal will just have them take another look at the activity and information that led to the initial action.

I'm afraid if they've completed multiple reviews and weren't able to find sufficient evidence to remove a ban, their decision is final and we wouldn't be able to change this on the forums in any way.

EA_Mako

Community Manager

4 years ago

Hey @Sniperclub001,

It's worth noting that even if you had a really good game and were reported a lot, those reports alone wouldn't result in a ban. Any action taken would be after our Terms of Service team reviewed the account, and not just because you were reported.

To that end, the only way to have a ban removed is by our Terms of Service team. An appeal will just have them take another look at the activity and information that led to the initial action.

I'm afraid if they've completed multiple reviews and weren't able to find sufficient evidence to remove a ban, their decision is final and we wouldn't be able to change this on the forums in any way.

Sniperclub001
4 years ago
Thanks for the info @EA_Mako,
I looked into more things such as how my account had been presumably hacked after downloading my EA Account Data and seeing loads of IPs from everywhere logging in around the week I had been banned.
I talked to an advisor, who helped me secure my account and put in a request to the TOS team, where I got a message back saying they've done everything they can for the investigation and the sanction will remain on the account. It was the first time they had ever responded within only a couple of hours, and I've received the same message from them every single time ever since each time around 10 hours after submission, while my initial ones with actual replies to them took upwards of 3 days.
Am I now getting automated responses from the TOS Team since they keep sending me the exact same message back every time after only 2 appeal attempts, with this one having actual information on my account being hacked?
- EA_Mako
  Community Manager
  4 years ago
  @Sniperclub001
  They don't automate their replies, though they do use templates in some cases to make sure the information provided to others in the same situation is consistent.
  
  That is to say, those are always read and reviewed by an actual person, there may just be a limit on what can be shared, especially if they've repeatedly come to the same conclusion after multiple reviews.
  - Sniperclub001
    4 years ago
    @EA_Mako
    The thing that confuses me is that a large quantity of people have said the best bet is to prove you are hacked. I have downloaded my EA Account Data, and talked to an advisor who helped secure everything afterwards. Yet, despite all that information of people logging into my account and the Advisor realizing that, I have yet to get a single response that even says something along the lines of "Nope, that's not it, sorry".
    Just the exact same response saying "they've done all investigations possible".
    Which to me is concerning considering the very first advisor I had talked to himself said my account wasn't compromised and I had to find out for myself that it actually was.