Forum Discussion

5 years ago

When I try to sign in,

When I try to sign in to play on apex, I get an error message telling me that my profile is not permitted to play online/ but I was playing all day and stepped out for five mins to take my dog for a ...

EA_Kent

Community Manager

5 years ago

Hi @nextup00.

Which platform is it that you've been playing on?

/Kent

ApacheChief93

5 years ago

@EA_Kent Xbox for me

EA_Kent
Community Manager
5 years ago
Hi @ApacheChief93,

What's the full error message you've been getting when you're trying to log in?

/Kent
- ApacheChief93
  5 years ago
  “This profile is not permitted to play online. See ea.com/unable-to-connect for additional information”
  but when I go to the website it doesn’t tell me much on what’s going on. Again I haven’t received an email claiming that my account is banned/ on lock.
  - EA_Kent
    Community Manager
    5 years ago
    @ApacheChief93
    
    Thanks! I appreciate that. Do you know if you have any Xbox Live restrictions on that account?
    
    /Kent