Why am I banned when I have never cheated or violated terms of service?
I have been playing EA games for as long as I can remember. For the last several months, I have been playing, specifically, Apex Legends with my close, real life, friends, and I start noticing that every time that I log off of Apex Legends that an error pops up stating "Anti-Cheat Violation." I've never even used any sort of software to alter the game or cheat in any way, shape, or form. Then, on Saturday, November 27th, I cannot log into Origin, EA Play, or Apex Legends. I chat with a nice representative for help, and he asks me if I have ever cheated or violated the terms of service for EA. Of course, I replied with, "No." He told me he would escalate the matter with the terms of service team and tell them that I have not done these things that I am accused of. Over the next couple of days, I email EA, tweet at them, and also make my own case for being wrongfully banned. I get an email telling me that my duplicate case has been closed. Next, I get an email stating that my account was actioned correctly and will remained banned. I made another dispute to which I get another email, in which they tell me that after two full investigations that the matter will remain closed. I have still yet to know what term of service they say I have violated to get banned. If I made some kind of mistake or one of my anti-virus/anti-malware/firewall on my PC caused an issue, why wouldn't EA just flat out tell me so I can fix the issue somehow? I've spent over 700 hours and over $3,000 dollars in Apex Legends alone, not to mention the other games I have purchased through EA that I can no longer play. I even bought a year's worth of EA Play membership. I have always been a fan of EA games. This makes me never want to play one of their games again, or maybe even game again because I am so disheartened. I can't even play a free to play game with my friends and have my account which was, honestly, a big sense of my livelihood. I know that sounds extreme, but it was one of the only games that my friends and I could play, spend time with each other in, and bond with since our lives are so hectic that we don't see each other in person. As someone that struggles with severe anxiety and depression, this sucks. Apex Legends was my favorite game, and now I can never play again. @eahelp
Hi @916b076f,
I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".
In terms of hearing back on the appeal results, the Terms of Service team carried out an investigation into ban internally and let you know which result applies to your case. i.e: the investigation showed that the ban was correctly placed and will remain in place. If they have denied multiple appeals to overturn the ban then I'm sorry to say that there is nothing that we can do to change this.
- EA_Lanna
