Community ManagerHey there, @ready_player_5
That's odd. You should haven't to do this every time. Try logging in at profile.ea.com and see if you can accept the agreement there. Also, try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
Hello. Thanks you for the help, I've cleared the alternate mac address but I don't see where to agree to the user agreement on my EA profile? I've logged in fine after clearing the address but this doesn't really assure me as sometimes after I reset password everything seems fine till it happens again in a couple of days.
Community ManagerNext time this happens, instead of accepting the agreement through the game, try going to profile.ea.com to see if it pops up there. Also, you can try deleting the personal saved data for Apex. To do that, press the Guide button and then highlight the Apex Legends tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
The issue appears also at the ps
Community Manager
