Account progress got reset
I've been playing since 2019. Then after some technical issues in 2021 i've lost access to my account and back then support could not help me.
Yesterday after trying to contact EA now and then i finally got access to my account and was I surprised when i saw level 1 account and welcome tutorials? As if I just started playing, no progress, no coins I purchased back in the days, no legends unlocked.
I went to double check if the account is right and it is! I talked to support and tried following things they recommended me:
- Logged into Apex Legends on Steam
- Logged into Apex Legends via the EA App
- Downloaded and launched the game via Origin
- Reinstalled / re-downloaded the game
- Confirmed the issue occurs on all PC launchers
- Confirmed PC-only usage (no Xbox, no PlayStation ever linked)
- Confirmed no other EA accounts exist
- Verified account ownership multiple times via email codes
- Completed EA account password reset
- Re-logged into EA account after security changes
- Cleared Steam download cache
- Restarted the PC
- Restarted the router/modem
- Ran general antivirus/security checks
- Waited over 24 hours for possible progress resynchronization
But it is the right account, I can see all of the achievements from 2019-2021 in the profile both on steam and Origin.
What are my next steps? Do I just give up?
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