Forum Discussion

4 years ago

Why have I been code snake banned in apex legends

In Apex legends I have been “code: snake” banned for no reason and I have spent a tremendous amount of money on this game and I am not willing to lose those couple thousand dollars due to a false ban...

EA_Darko

Community Manager

4 years ago

If you believe that there is a ban on your account @joo86 then you will need to speak to our Terms of Service team @joo86.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.