Forum Discussion

LLLeLeLeLeLe's avatar
7 years ago
Solved

Why is my account banned?

Sorry, my English is very bad. I use Google Translate. I have not used any third party software. Why is my account banned?During the game, I only used razer synpse and Logitech and HyperX NGenuity and even opened Advanced SystemCare 12. I didn't use any cheating. I like this game. I report cheating every day. I don't know English to search the dictionary to report. Why? Am I banned?I can let you scan my computer to clarify myself!

  • Hey there!

    It could be one of your program's interfered with the game, this could have trigged the anti-cheat.

    Please note 3rd party software can have build-in macro's and that is banneable when used.

    If you think your account was banned by mistake.

    Please visit this page, here you find all information needed to contact EA and appeal the ban.

8 Replies

  • Hey there!

    It could be one of your program's interfered with the game, this could have trigged the anti-cheat.

    Please note 3rd party software can have build-in macro's and that is banneable when used.

    If you think your account was banned by mistake.

    Please visit this page, here you find all information needed to contact EA and appeal the ban.

  • I've applied for it. I don't know how long it will take. No cheating has been banned. The real cheater is enjoying the game.

  • I was falsely banned as well. Never used cheats on this game! The only programs that have ever ran in the background while I played Apex Legends were "Razer Synapse" "NVIDIA settings", my WiFi adapter genie, and Origin. I hope EA somehow fixes these issues, because It affected many innocent players in the community.

  • I use these software. Razer Synapse. Logitech. HyperX NGenuity. MSI Afterburner. Advanced SystemCare 12. Samsung magician.
    Could it be caused by Razer Synapse?
  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    7 years ago

    Please note peripheral software can have build in macro's.

    Make sure to disable those as this could have caused the anti-cheat to flag your account.

  • KuchenBear's avatar
    KuchenBear
    7 years ago

    @LLLeLeLeLeLe wrote:

    I've applied for it. I don't know how long it will take. No cheating has been banned. The real cheater is enjoying the game.


    Tons Apex Pay cheats have been detected by EAC in the last few days

  • xD "Never used cheats on this game!" , so you use cheat in other games?

    By the way, they can see what hardware its used on, and what software, and if its a software that do make the issue.

    And making a new account make nosense, since you wil get banned again pretty fast, if did you cheat, take this a learning step and a new pc with new ID.