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LLLeLeLeLeLe's avatar
LLLeLeLeLeLe
7 years ago
Solved

Why is my account banned?

Sorry, my English is very bad. I use Google Translate. I have not used any third party software. Why is my account banned?During the game, I only used razer synpse and Logitech and HyperX NGenuity an...
  • Zeelmaekers's avatar
    Zeelmaekers
    7 years ago

    Hey there!

    It could be one of your program's interfered with the game, this could have trigged the anti-cheat.

    Please note 3rd party software can have build-in macro's and that is banneable when used.

    If you think your account was banned by mistake.

    Please visit this page, here you find all information needed to contact EA and appeal the ban.

Andalewm's avatar
Andalewm
7 years ago

I was falsely banned as well. Never used cheats on this game! The only programs that have ever ran in the background while I played Apex Legends were "Razer Synapse" "NVIDIA settings", my WiFi adapter genie, and Origin. I hope EA somehow fixes these issues, because It affected many innocent players in the community.

LLLeLeLeLeLe's avatar
LLLeLeLeLeLe
7 years ago
I use these software. Razer Synapse. Logitech. HyperX NGenuity. MSI Afterburner. Advanced SystemCare 12. Samsung magician.
Could it be caused by Razer Synapse?
  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    7 years ago

    Please note peripheral software can have build in macro's.

    Make sure to disable those as this could have caused the anti-cheat to flag your account.

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