Why my Apex account has been reset
Can you help me. I didn't play for a long time but now I will come back to play this game, but my account has been reset everything.
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me too!!
EA_cuervoCommunity Manager
Hey @ErdAoKeDAI & @supakorn246,
Can you please let me know the following details:
- Was your account reset to level 1?
- Before the account was reset, did you receive the Cross-progression prompt?- When was the last time you played the game and saw your progress?
1.Yes
2.Maybe not
3.I just remember it was April of this year
- EA_cuervo@ErdAoKeDAI Thanks for the details, I will send you a DM with further instructions.
Exact thing has happened to me reset to level 1 was told some other account was using my EA account in last played it on the 13th of July 2024 I was level 273 from recollection level 3 gold ranked
- EA_cuervoHey @Jadiboots,
This seems to be a bit different as you mentioned some other account was using your EA account. Do you mean that another platform account was actually linked to your EA account? Do you remember if any accounts have been unlinked from your EA account? Also, on the 13th of July 2024, did you have your progress and content on that date?
hi my apex account has been reset randomly i don’t know whether it has been hacked or what but I’ve lost heirlooms and loads of legendary and I’ve spent a lot of money on that account …
I would like my stuff back or my money back if you can’t restore that because it seems that now my account has been put back to level 1 no stats and no skins heirlooms or anything completely brand new and my settings are the same as they were before so I’m a bit confused as to what’s happened I need my money or items back please
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