Why my Apex account has been reset
Can you help me. I didn't play for a long time but now I will come back to play this game, but my account has been reset everything.
Forum Discussion
@EA_cuervo I literally logged in and it said another account using EA account I then went off game and went on and told me to make a new account I never unlinked my account I have no other accounts. I've been battling EA customer support finding my account but they can't verify anything I give them it's like it doesn't exist. On the 13th of July I was a level 279 I think and level 3 gold ranked I have all evidence on my Xbox saying I've played for a total on 24days 20 hours if that's what you mean by progress its like the account has been completely deleted I can't find anything
EA_cuervo
Community Manager
Community Manager@Jadiboots Thanks for the clarification. This is a different issue from the others above. For those who had their account reset on April 2nd, we're able to help here on AHQ. But since what happened to you was different, you will need to try contacting EA Help Support again.
I have for the past 4 hours the same thing over and over again apparently none of my detail's match the details they have including IP address everything it's been an absolute disaster
I logged in to apex on 13th july 2024 no problems. I go on today to see my account says it's linked with another user and boom everything is gone.
Ive battled support for 4 hours I've given them my address my last 4 digits of my card my gamer tag my last purchase my date of birth absolutely everything for them to say they cant verify me because it's incorrect nothing has changed the account no longer exists to me it's like someone's gone into it and deleted it they try and send me verification codes nothing comes through to me no matter how many times I send my email over I've lost all my purchases my progress and everything and after 4 hours of going in circles I've got nothing
What the hell is going on
@Jadiboots im having about the same problem but this is the only place ive found who are you contacting for help and have you made progress?
Featured Places
Apex Legends Technical Issues
Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Community Highlights
- EA_Blueberry7 years ago
