Forum Discussion

5 years ago

Solved

Windows Security Scan may have gotten me banned?

Hi, So, the other day I got banned from Apex, for cheating apparently which I have never once done in any game as I think it takes away from the fun. The only thing I can think that caused it was ...

EA_Mako
5 years ago
Hey @ADKSkylark,

Appeals are not available through any live chats or callbacks I'm afraid, no. Appeals are only handled by our ToS team and a chat or callback advisor would just send a case up to their queue for investigation.

Due to the investigation portion and that these are handled in the order in which they were received it's not something they're able to do live, sorry.

You're definitely welcome to resubmit your appeal and a different member of ToS will take a look again, but they won't be able to provide any specifics regarding the detection methods.

EA_Mako

Community Manager

5 years ago

Hey @ADKSkylark,

I'm afraid we're unable to review account actions like this on the forums.

Do note that the ban history page shows specific types of account actions, but won't display all in-game bans. Sorry for any confusion that caused.

If you've reached back out to our Terms of Service team with a new appeal after that initial reply, they will take another look over the account. It sounds like that's the case if you're now seeing a ticket in progress, so you would need to wait on a new reply to hear back from the ToS team about this one.

ADKSkylark
5 years ago
You wouldn't happen to know if there's a Live chat somewhere specifically for disputing bans? I look around on the EA Help page and there's no chat, just emails, for bans. I feel like if I could actually chat with someone rather than try and communicate over email/ticket I could get this over with faster.

Also Update: they say they investigate and took appropriate action but I guarantee that's false. Wish they'd tell me what actually trip'd the ban for them so I could check it out on my own system.
- EA_Mako
  Community Manager
  5 years ago
  Hey @ADKSkylark,
  
  Appeals are not available through any live chats or callbacks I'm afraid, no. Appeals are only handled by our ToS team and a chat or callback advisor would just send a case up to their queue for investigation.
  
  Due to the investigation portion and that these are handled in the order in which they were received it's not something they're able to do live, sorry.
  
  You're definitely welcome to resubmit your appeal and a different member of ToS will take a look again, but they won't be able to provide any specifics regarding the detection methods.
  - ADKSkylark
    5 years ago
    Oh I can resubmit and maybe get another TOS member? Ok thats good, thanks.