Forum Discussion

Seasoned Newcomer

1 day ago

Wrongful HWID Ban - No Penalty History - False Positive from SapphireOS

My Apex Legends account zChaoSZN- has been banned but my Penalty History shows zero violations. I believe it was caused by running SapphireOS (a custom Windows build) which was falsely flagged by Eas...

anticheat

EA_Mako

Community Manager

1 day ago

zChaoSZN-
Can you try opening an incognito mode window or logging out of the site before creating a case here? If you're stuck in a loop that can sometimes help get the case started. Just use the option to continue as a guest rather than logging in and it should let you continue.

zChaoSZN-

Seasoned Newcomer

1 day ago

EA_Mako , I tried the incognito guest method and selected 'Compromised EA Account' but it still loops me back to Penalty History with no way to submit a ticket. Is there a direct email or case number I can use to reach the TOS team? The only thing I have is the email I sent to [edit: email address removed]. My EA ID is zChaoSZN- and SID: 4:1004916:11029835:3ad5fbc2-6463-455d-bda4-7e33d1fbdd85