Forum Discussion

2 years ago

Wrongfully accused of cheating

On 4/1/23 i received an email from EA saying i cheated. I tried to get more information from them but nothing. I tried several channels to help me try and fight this decision but yet nothing. It h...

EA_Mako

Community Manager

2 years ago

Hey @MikeAlmogy,

They would give you the general category (cheating) along with a couple examples of the types of behavior that would fall under that according to our User Agreement.

They wouldn't be able to provide specifics such as which program was detected however, as that sort of information is extremely useful to those that would wish to bypass our systems.

An appeal would have a different member of the Terms of Service team review the situation up to the point where they've mentioned no further appeals would be investigated. These wouldn't include a discussion because this is solely about what can be verified in our own records, so the team would just be verifying that information for an appeal.

In that regard there wouldn't be anyone to discuss this with, sorry. If this has had multiple appeals as you've mentioned and the team declined to remove a penalty, that will be final.

MikeAlmogy

2 years ago

I know i was not cheating or abusing the system to gain illegal advantage or any advantage. I believe in getting good and not using cheats.

Each time i appealed they gave be link to a different section of the user agreement so to me it looks like covering up and simply *.

Oh well what can i expect from a company like EA? I should be thankful actually. Instead of wasting thousands of dollars on this game and many many hours i got my life back.

I really hope this company time will end soon. It will probably not going to happened but one can dream. They will never see a dime from me and my family again.