To add on to with Midnight has stated they will never provide to you any logs or data they have on their end. This is to keep their detection systems as secret as possible and not give away things that may be detected. Its not that they don't have the proof or have to provide it, its to protect the system so cheat providers can't then later go in and change how that may operate to not be detected. (Not saying you cheated in the slightest. Just explaining why no data will ever be produced to you as a player.)
Thank you for the comment, and I appreciate you explaining it.
I worked before in a sensitive position, and I understand what you mean, but still, when I worked there,e I used to have at least anything that would prove what happened. For example, they don't have to say how they detected the cheat or what kind of tools, but at least tell me what kind of cheat you are talking about, like an aimbot? wallhack? It just doesn't make any sense, as they need to be transparent with their community. I'm also a well-known coach on multiple websites, and I'm not just a casual player who just downloaded the game. They do owe us transparency. I did not cheat, and I don't even know what cheating looks like, lol. This is just a joke, and I'm really disappointed.
Community ManagerFor example, they don't have to say how they detected the cheat or what kind of tools, but at least tell me what kind of cheat you are talking about, like an aimbot? wallhack?
I can definitely appreciate that you're just trying to get more information on what happened, but I'm afraid even this level of detail can be extremely useful to those looking to bypass our detection methods. Just using your examples, if someone's running both an aimbot and a wallhack, it would absolutely be useful for them to know which was detected, or even which portion of some theoretical cheat encompassing both was flagged.
That would be why our ToS team is able to provide the section of our User Agreement that was broken, but not much beyond that point.
Additionally, while I can see how it might look strange from your end that someone else was banned the same day, it's not at all uncommon in the industry for bans to take place in groups or waves. I'm not sure if that's what took place here, but that in itself wouldn't be an indication anything is amiss.
Appeals are ultimately up to our Terms of Service team to investigate, so while we can't make any changes here I did want to clarify a few points that were made.
Each appeal is reviewed by a different member of the ToS team, up to the point where they've had multiple different people all confirming the same thing after reviewing our records. If it reaches the point where they've said no further appeals will be considered, I'm afraid that would be final and cannot be changed through other channels either.
Yeah, I got your point, and it 100% makes sense, but that's really funny, as I just reviewed the mail, and I got a really fun email. Please find it attached.
How is this a multibillion company? Like, seriously, what cheat are they talking about?? And what investigation have they made?? You are literally banning a COACH who coaches people on how to get better, and not a random coach—nah, one of the most well-known coaches and literally the top coach on the most well-known website of all time.
How does it make sense? Like, what the [Edited] i s wrong with these people? I have invested thousands of hours in this game, literally never doing anything but plugging in my mouse and keyboard and playing. What [Edited] i is wrong with these people? Literally, they don't ban actual cheaters, and I have personally gotten a message before from two cheaters who have been preds since season 10, and they play with cheats. They have more than 80k and 100k kills, AND THEY USE CHEATS!!! And they were trolling me like, "Look, you are a coach scamming people and coaching them for money while they can just get that cheat and get pred," so why are these kinds of people not banned and I'm banned???? They are still not banned, by the way, and they were just playing, and both of them are predators.
What [Edited] i joke.
disappointed, and seriously, at this point they are just banning those who don't play with cheats lol.
CM: Edited the post to clean things up to align with the forum rules
Community Manager
