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cocoserial's avatar
cocoserial
New Novice
6 days ago
Solved

Xbox in game Apex game chat not working....

Since yesterday my game chat will not work. It does not even show that I am speaking, but I have the game chat icon next to my name. As soon as I enter a match it then shows that I am speaking, but no one can hear me and I cannot hear anyone. Xbox party chat works perfectly fine which tells me its not my mic thats the issue. I have checked to see if I have any penalties on my EA account and it says that I have none.... I have tried everything under the sun to fix this issue, from restarting my xbox to clearing my MAC address in the xbox settings. PLEASE HELP. 

 

  • Hey cocoserial​,

    Sorry for the trouble you're running into with this. This would be due to the issue mentioned here

    We are temporarily disabling voice comms for players on Xbox systems to investigate their contribution to a game crash. Xbox players will not be able to hear or speak to other players, regardless of platform.

    We'll provide any updates here or in the channels below as we get any new details, thank you for the patience in the meantime.

    @ApexLiveComms (Twitter/X)
    @apexlivecomms (Threads)

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    cocoserial​ 
    Nothing new yet I'm afraid, sorry. They've just disabled this as of yesterday, but as soon as we hear any other details they'll be in the ApexLiveComms channels below and our info page here.

    Thanks for hanging in there while the team's taking a look!

  • cocoserial's avatar
    cocoserial
    New Novice
    6 days ago

    Hey! Thank you so much for reaching out, truly appreciated.... Is there a timeline when they think they will resolve this issue? Like I said its been about two days so I am just curious to see if they have any info available.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey cocoserial​,

    Sorry for the trouble you're running into with this. This would be due to the issue mentioned here

    We are temporarily disabling voice comms for players on Xbox systems to investigate their contribution to a game crash. Xbox players will not be able to hear or speak to other players, regardless of platform.

    We'll provide any updates here or in the channels below as we get any new details, thank you for the patience in the meantime.

    @ApexLiveComms (Twitter/X)
    @apexlivecomms (Threads)

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