Forum Discussion
EA_Blueberry
Community Manager
7 years agoSorry to hear it's crashing on you, @lexxohhh. Let me know if these steps below help out at all.
Power Cycle
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
*Make sure you do not have anything plugged into your USB slot that isn't normally designed for there like a hard drive or controller*
If those steps above do not fix it, I recommend reinstalling the game. The game files may have been corrupted from the installation or during an update.
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