Forum Discussion

markiki9's avatar
markiki9
7 years ago

Xbox one cant sign due to switching emails.

I need some serious help. I change my main email adress on my ea account and xbox. And now i cannot sign back into apex. I have already reinstalled the game and its still the same thing. 

I come into the menu of apex to “login” i click and it just immediately asks to login again and again nothing happens. No error message or anything. 

Rrally frustrated was wondering if anyone else has had this issue?

or if anyone can offer help. This is so dissapointing.

2 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Bit of a strange one @markiki9.

    What is most likely occurring is that you have multiple EA or Xbox accounts and are logging into the wrong one. Can you try logging into your EA account on a browser to double check that it is the correct account?


    If you cannot find the account or are unable to log in after resetting password then please speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat.

    Darko

  • markiki9's avatar
    markiki9
    7 years ago

    Yea it was the right account because when i revoke my xbox acess orignally last night it aactually said you need to relink your account so i did. Then i changed my email and it stopped working.