Forum Discussion

4 years ago

XBOX SERIES X- LAG / SERVERS

Hey all,

what the heck is going on with this game. I play ranked arenas and 4/10 games I get the packet loss symbol and the game lags the entire time and then I end up losing 40+ AP.

BR ranked , doesn’t put me in game with my teammate or I get the bug where I can hear the legend music but I can’t pick a legend and it just shows the map and I can’t even play…

I have changed my Ip, unplugged router , rebooted router , factory reset router. I am hard wired with 1000 download and 100+ upload.

im playing on St Louis sever which shows 23 Ping and 0% packet loss. In the last 5 days I’ve lost AP AND RP and been banned multiple times.

what is going on with these servers? It has nothing to do with my ISP , I want answers and help. I can’t even play a game without lagging the whole time or not being able to pick a legend or move ! Can someone confirm If they are having these issues too? Or is EA gonna beat around the Bush and pass it off like it’s my issue.

attached 2 images for both arena and br issues

oh let’s not forget code:leaf issues as well. I’ve been playing since season 0 and never had these issues before. Like what is going on????!

20 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @Xplicit16.

I'll try to help find out why you're receiving so much packet loss. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here. Thank you.
Xplicit16
4 years ago
Not home at the moment. Not sure why it would be my connection not reaching your servers but I’ll try in 8 hrs when I get home from work…

I see post on Reddit and here and people having similar issues .

here is a post about Arenas , this is happening to me all the time. Please watch

Edit: Removed link to Reddit thread with profanity in the title. -CM
Xplicit16
4 years ago
Oh here is what’s happening to me in BR. Please watch
https://www.reddit.com/r/apexlegends/comments/ouj3fs/apex_is_unplayable_for_me_right_now_every_match_i/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
EA_Aljo
Community Manager
4 years ago
@Xplicit16

I won't be here when you're home, but I'll respond when I get in tomorrow morning. I had to remove the link you posted since there was profanity in it. In the future, please send a private message if that happens again. Thanks!
Xplicit16
4 years ago
@EA_Aljo ok
Xplicit16
4 years ago
@EA_Aljo I mean , is there any current
Issues with servers? I’m seeing I’m not the only one. I mean this has become unplayable for me and many others.

I know you need to see the results from that test and all. But if that comes back good , then what? I’ve been playing this game since season 0 and never had issues like this and I was deranked 2x because of these issues.

I’d rather not stop trying to play but do you have any other tips for troubleshooting on XBOX S/X
EA_Aljo
Community Manager
4 years ago
@Xplicit16

We are investigating connection issues, but don't have any news currently. These aren't always related to those issues so we need to troubleshoot to be sure.
Xplicit16
4 years ago
@EA_Aljo Sent you a message with my test results.
EA_Aljo
Community Manager
4 years ago
@Xplicit16

Thanks. I'm not seeing any issues. Have you tried alternate DNS settings? If not, try following these instructions - From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
Xplicit16
4 years ago
@EA_Aljo I will try this.

I did change them to the googles ones before I played last night. So I know that didn’t work, I’ll try the other ones though .