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Xplicit16's avatar
Xplicit16
5 years ago

XBOX SERIES X- LAG / SERVERS

Hey all,  what the heck is going on with this game. I play ranked arenas and 4/10 games I get the packet loss symbol and the game lags the entire time and then I end up losing 40+ AP. BR ranked , d...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Xplicit16 

We are investigating connection issues, but don't have any news currently. These aren't always related to those issues so we need to troubleshoot to be sure.

Xplicit16's avatar
Xplicit16
5 years ago
@EA_Aljo Sent you a message with my test results.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Xplicit16 

    Thanks. I'm not seeing any issues. Have you tried alternate DNS settings? If not, try following these instructions - From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

    • Xplicit16's avatar
      Xplicit16
      5 years ago
      @EA_Aljo I will try this.

      I did change them to the googles ones before I played last night. So I know that didn’t work, I’ll try the other ones though .
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Xplicit16 

        Thanks for trying that. Next, try clearing the alternate MAC address.

        Go to your Xbox One Settings (Just press Start, then click Settings)
        Go to "Network", then "Advanced Network Settings"
        Click on "Alternate MAC Address", and then click "Clear"

        Let me know if that makes a difference or not.