Forum Discussion

Xplicit16's avatar
Xplicit16
5 years ago

XBOX SERIES X- LAG / SERVERS

Hey all,  what the heck is going on with this game. I play ranked arenas and 4/10 games I get the packet loss symbol and the game lags the entire time and then I end up losing 40+ AP. BR ranked , d...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Xplicit16 

I won't be here when you're home, but I'll respond when I get in tomorrow morning. I had to remove the link you posted since there was profanity in it. In the future, please send a private message if that happens again. Thanks!

Xplicit16's avatar
Xplicit16
5 years ago
@EA_Aljo I mean , is there any current
Issues with servers? I’m seeing I’m not the only one. I mean this has become unplayable for me and many others.

I know you need to see the results from that test and all. But if that comes back good , then what? I’ve been playing this game since season 0 and never had issues like this and I was deranked 2x because of these issues.

I’d rather not stop trying to play but do you have any other tips for troubleshooting on XBOX S/X
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Xplicit16 

    We are investigating connection issues, but don't have any news currently. These aren't always related to those issues so we need to troubleshoot to be sure.

    • Xplicit16's avatar
      Xplicit16
      5 years ago
      @EA_Aljo Sent you a message with my test results.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Xplicit16 

        Thanks. I'm not seeing any issues. Have you tried alternate DNS settings? If not, try following these instructions - From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.