Forum Discussion

2 years ago

Xbox series x Apex legends multiple issues

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) NA Which client functionality are you experiencing this bug with? Performance When did ...

gameboygamer123

2 years ago

Whenever I load into the game, every 1/2 games or 10-20mins results in my game crashing iwth always the same error code or Code:Leaf and "This account is not permitted to play online"
It's getting really out of hand and ive turned off voice to text and reinstalled apex.

EA_Barry

Community Manager

2 years ago

@gameboygamer123 @5a42e8c77bb23b05 @zizo77777

See the following link for info on the 'unable to connect' error:

https://help.ea.com/en-us/help/faq/problems-playing-online/

If it is the case that you have been banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.