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Affluentstew787's avatar
8 months ago
Solved

Yeah... This is why Apex needs new management. (False banned)

I was banned.... for what? I DONT KNOW!!!

This is what happened. I had not played apex for about a month or so (or really any game), and I decided I should hop back on. I was met with quite a few problems. The first problem was the horrible hardware acceleration, and lag back (I have multiple videos of this), but after a hour of bios updating, troubleshooting, hopping in and out of the firing range (and testing in other game modes), I then remembered... It was steam updating "No mans sky".... and I stopped the download, and continued with apex as normal (it worked fine after this).

I decided I would play some Bot Royal because I needed to warm up, and so I did. The first game of bot royal I want to say I crashed, but I may be miss remembering, but the second game I did well (I mean its bots for gosh sakes). I played 3 or 4 games of Bot Royal, and I did do some crazy flicks, and movement, so I may have triggered the anti-cheat. The weird thing about Bot-Royal, was that I seemed disconnect from the server, I couldn't pick up any items from death boxes, including shields, and a few other weird things like that, and I don't know if this is a bug for everyone in Bot-royal, or it was just me, and if it was just me I could have been flagged for duping or glitching. After the few games of Bots, I was like "Oh gun run is up", so I played a few games of mix tape. Nothing really exciting or weird happened, but I could (for some reason) have been mass reported (note: I did very poorly compared to how I usually play, so I don't know why this would be). And finally, the last thing I did in apex was click the Trios button to get Q up, but I crashed (also a note: I usually don't crash this often, but for some reason my pc just decided to be like this), and I decided (since it was 9 23 or so), I would call it a day. 

That's it, that's the entire log of my day on apex (besides the very long troubleshooting thing, which may actually be key to why I was banned.), and when I logged on the next day, I was perm banned.... I obviously don't cheat (at least I know that), and I'm sure I somehow have proof that I don't, no one logs into my pc besides me, and I'm almost sure someone doesn't have my steam account info. 

This is the kicker, guess what the cited reason why I was banned.... yeah, it wasn't there, it was just blank... Which means it prob was a staff member that banned me, but when I did two ban appeal, they emailed me and told me that the reason was that I cheated... (it was a copy paste ban denial) Which I find to be honestly kind of a compliment (I'm just that good), but then again, I pale in comparison to how I use to play (not saying I was some god in human form playing a children's game for amusement, but I was fairly decent). 

Why EA are you... just so bad at managing what you make your money off of... like come on

  • Hi there, @Affluentstew787 

    We're not able to help with banned accounts over Answers HQ. We wouldn't be able to go deeper into the reasoning for the ban. The best I can advise is to submit another dispute if you haven't done that 3 times already. Instructions for that can be found here.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there, @Affluentstew787 

    We're not able to help with banned accounts over Answers HQ. We wouldn't be able to go deeper into the reasoning for the ban. The best I can advise is to submit another dispute if you haven't done that 3 times already. Instructions for that can be found here.

  • Hey man, do you know if there is a way that I can call EA support or something? Im still very mad about this, and im sure (If I had actual human like communication) that I could prove that I didnt cheat whatsoever. Also I did dispute this for a fourth time recently, and it got auto denied. (Honestly im glad I posted this entire complaint because I forgot most of what happened). Let me know if there is ANY way where I can have a conversation with a real persosn.

  • (Also, I really doubt hardware acceleration wasnt the problem because Apex servers have buffers for that type of stuff)