Zeels in-depth Troubleshooting Guide
Hey everyone.
I see a lot of technical issues popping and want to centralize them in one post for easy troubleshooting. I'll be updating this post frequently so most information you'll find her...
Forum Discussion
Hi all!
Coincidence or not, since the update of windows 10 to version 2004, i had crashes in Apex, on first startup, after easy anticheat screen. Yesterday i updated Visual C++ to the latest versions and apparently, for me, it resolved the startup crash 🙂
Thank you very much for the help!!
@XX_MrDeclan_XX
Update to my first post:
Today, moments ago, at first startup, Apex crashed! ☹️ It seems that updating Visual C++ did not resolve this issue ☹️
Update to my first post:
Today, moments ago, at first startup, Apex crashed! ☹️ It seems that updating Visual C++ did not resolve this issue ☹️
Hey @XX_MrDeclan_XX
Can you create a new post and attach a dxdiag file to it.
This way you create a case unique to your issue.
Do you get any error codes and when does apex crash?Hi!
No, no error codes are given. Crash always happens on first run of the game. After easy anticheat screen apear and before EA/Respawn screen apear. I have to go to Task manager and end task of Apex. This crash started to apear after i updated windows 10 from version 1909 to 2004. Maybe windows related issue? I will attach dxdiag file to this post.
Thanks!
Hi Zeel,
I have to inform you that, since tuesday game update (version 3.0.2.2560), i haven't had any startup crash. Hope this is fixed🙂
Regards from Portugal!
Follow up:
Just to inform you guys, that till now, zero crashes at first game startup, since game update. Current game version 3.0.2.2571.
Cheers!
My PC spec
Core i7 6700k
ASUS Z170 Deluxe
16Gb @3600mhz
ASUS GTX 1080 STRIX OC
my GPU USAGE always on 100% with 80-90 degree
while my FPS always dropped from 60-144fps even while in lobby
can you help me?
DXGI Engine Error every single day i get this error.
Every. Single. Day.
