Forum Discussion

Hero+

6 years ago

Zeels in-depth Troubleshooting Guide

Hey everyone. I see a lot of technical issues popping and want to centralize them in one post for easy troubleshooting. I'll be updating this post frequently so most information you'll find her...

Zeelmaekers

Hero+

5 years ago

Hey @XX_MrDeclan_XX

Can you create a new post and attach a dxdiag file to it.
This way you create a case unique to your issue.

Do you get any error codes and when does apex crash?

XX_MrDeclan_XX

5 years ago

Hi!

No, no error codes are given. Crash always happens on first run of the game. After easy anticheat screen apear and before EA/Respawn screen apear. I have to go to Task manager and end task of Apex. This crash started to apear after i updated windows 10 from version 1909 to 2004. Maybe windows related issue? I will attach dxdiag file to this post.

Thanks!

Apex.txt91 KB