Account Compromised-Unwanted Heirloom+ Negative currency blocking progression

Hello,
I'm writing here because EA help has advised me to post on the forums after multiple tickets and live chat attempts, without a resolution
My Apex Legends account was compromised some time ago. After a long recovery process, I successfully regained access to the account. When I logged back into Apex Legends, I noticed major changes that were NOT made by me during the compromised period.
Here is the situation:
An heirloom was unlocked on my account without my consent.
This is NOT the heirloom I was grinding for over several years.
I had never redeemed my shards before the account was stolen.
I also found my account with approximately -20,000 Apex Coins, which now prevents me from purchasing the Battle Pass, prevents me from accessing recolours or progression related to the heirloom and effectively blocks normal gameplay progression.
To clarify:
I did not choose or unlock this heirloom.
I did not spend currency irresponsibly.
All of this occurred during the period when my account was compromised.
I have already contacted EA Help multiple times and via live chat. I was told that frontline support cannot handle this case and I was redirected here.
I am not asking for free items. I am simply asking for a fair resolution to an issue caused by an account compromise, such as a removal of the unwanted heirloom, restoration of my account state prior to the compromise, or removal of the negative currency balance that is currently blocking my account.
I have been a long-term Apex Legends player and invested a lot of time grinding legitimately for a specific goal. Right now, my account feels permanently damaged by actions I did not commit.
Any assistance or escalation from a Community Manager would be greatly appreciated.
Thank you for your time.

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