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pey676767's avatar
pey676767
Rising Novice
3 months ago

Banned battlefield 2042 I need help A follow up to my previous post

Gooday EA forums,

Yet again it seems as though I at s standstill as for what to do based on my account ban with little to no help and EAs lack of a way for direct contact without going through loop holes I am yet again facing a brick wall and see no way of moving forward on this matter. 

 

What am I talking about? Read my previous post first (plus replies) here -> Banned Battlefield 2042 looking for help | EA Forums - 12566277.

 

After finishing that conversation yesterday I received this email. 

Which is yet again bringing me back to the original reason for the first post which is THERE IS NO WAY FOR ME EMAIL THE TOS TEAM OR TO APPEAL MY CASE OR GET INFORMATION ON IT ON MY ACCOUNT.

 

As for what to do next idk any help would be greatly appreciated as I don't even know what to do, who to contact, as I feel all hope of me moving this case forward is likely impossible.

 

Again any help would be great.

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feedback

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey pey676767​,

    So you've reached out, and been told that there's nothing on your account. Just to check: what platform do you play on? (And if it's PC, what storefront is it? ie. Steam?)

    EDIT: I see from your post that you play on Xbox! My bad for not immediately seeing that. Can you try logging in here with your EA account details and let me know if you see your Xbox linked?

  • pey676767's avatar
    pey676767
    Rising Novice
    3 months ago

    Thank you for responding,

    Essentially I have been told I have a ban on my account for Competitive Advantage as stated by my User Data and an EA advisor through live chat the problem is that I cannot appeal it as it does not appear in my penalty history. and when trying to submit a Case through other means it forces me back to the penalty history page to make an appeal. I essentially am just trying to get more information on the ban and more context behind the reason for it as I have read the EAs definition of Competitive Advantage and would like to know what specifically I had conducted under that definition. 

    About what  platform I play on is mostly Xbox as I have a series X and I have over 35 days played on my Xbox and 169 hours on Steam as I had been playing on my gaming laptop every here and there while I was away from home in university.

    where then I was banned in April as seen here 

    From what I have gathered on the forums here is that a lot of people had been banned around the same time and faced the same issue as I had the most notable and probably similar to my case is moris45​  with this forum post Have you been BANNED!? Read this | EA Forums - 12143106.

    That's about a quick sum up of what's happening and sorry for rambling.

    Again thank you or the hasty response.

     

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    pey676767​,

    Ah, I see. I wish I could be more helpful on this but we don't have the tools here on the forums to look into bans, so I can't help you with regards to the reasons you got it.

    Were you able to raise disputes before, or is not being able to reach out something new? You should be able to reach out to our terms of service team regardless. Maybe this is a silly question, but have you tried another browser, or clearing your browser cache already in case that's what's causing issues?

  • pey676767's avatar
    pey676767
    Rising Novice
    3 months ago

    I have been able to reach out to the TOS team  before on the matter to inquire information but not to make an formal appeal on the matter but I unfortunately have gotten an automated response with no additional information given.

    Ok so I just tried a 2 different browsers and cleared there caches along with the one I'm on atm and nothing seemed to change that unfortunately.

    even though you said it may sound silly I appreciate all the help I can get so thank you very much.

     

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