False Ban after Playing Portal Mode - Loyal Player
Hello EA Community Team and fellow players,
I am creating this post following a suggestion from EA Help support, as I am desperately seeking help regarding a false ban on my account.
My Account Details:
- EA ID: MAX_Angelina
- EA Help Case Number: #221608365
The Situation:
My account was banned on August 30, 2024, shortly after I played the Portal mode in Battlefield 2042. I have submitted two formal appeals through the official channel, but both were denied with a generic message stating I "engaged in cheating."
Why I Believe This is a False Ban:
I am confident that the ban was triggered by a misunderstanding. On the day of the ban, I was playing in a custom Portal mode server, primarily fighting against AI bots. During this session, I achieved a high number of kills (around 100-200). I believe the anti-cheat system may have flagged this legitimate gameplay against AI as suspicious activity.
I want to emphasize that I have never used any cheat, hack, or unauthorized software. I have been a loyal fan of the Battlefield series for years and value fair play above all else. The idea of cheating is against everything I stand for as a player.
What I've Done So Far:
- Appealed twice via the official dispute system.
- Spoke with a very helpful EA Help advisor named Manishka on September 12. She confirmed my details and escalated the case. The case status is now listed as "Waiting for Studio."
- I have been waiting patiently for over a week for an update from the studio team.
I am now turning to the forum because I genuinely do not know what else to do. Having my account banned for simply enjoying the game as intended feels incredibly unfair.
My Request:
Could a Community Manager or someone from the DICE/EA team please take a look at my case (#221608365)? I am asking for a manual review of my game data, specifically focusing on my Portal mode session against AI on August 30. If I truly violated the rules, I would appreciate knowing the exact evidence.
Thank you for your time and consideration. I truly hope to have this resolved and return to the battlefield fairly.
Sincerely,
Yang
