Hi. I bought this game twice today with the hope of playing it for the first time, once on Steam and the other on EPIC. To my surprise I needed to log in with an EA account, no problem, I have one. As I enter my info it tells me it won't be possible to use that account since my Steam & Epic accounts are linked to an older EA account that I no longer have access to. I said damn, I'll go and disconnect that, first on Steam (since there is not a page of "connections" I just refunded it), then on EPIC: I go to their website, ->Connections and to my surprise there is not a single option to unlink an EA Account, you NEED TO LOG IN on that [removed] account to unlink it from Steam and Epic.I then ask support, they say yeah okay, we'll need some info (they already knew I did not have access to the older email and the EA account). To my surprise, the info was so [removed] specific it just baffled me: Month and date of a purchase (don't ever remember having a purchase and even if I did it would have been ages ago), date of birth (this one wrecked me because I made my account when I was 17 so I just lied in the year part, that is on me), last 4 numbers of credit card, etc. I MEAN CAN YOU MAKE IT MORE OF A PAIN IN THE A** to just UNLINK a [removed] account??? Jesus, I just had to refund on both platforms... [removed] [Edit: swearing removed - ElliotLH]

@FaustoHD4KIt has to be this way to prevent scammers from just accessing your account.Sad but true.EDIT; When I had an issue "Email changed and no longer had access to it" A simple live chat sorted it right out.

I was asked 3 questions and I know I got one wrong; they still changed my email over to the new email address and were nice during the whole thing. Try again and maybe you'll get one that can help.GL

@ElliotLHThese measures are there for a reason. How harsh it may be, with all phishing, hacking and stolen account information on the internet nowadays you simply can’t take any risk.People getting abusive vs others just doing their job should look at themselves in the mirror.

@RanzigeRidder2 Yep precisely. They can be an inconvenience sometimes, but it's better than dealing with a compromised account. I've not done customer service for a few years now, thank God, but I still remember to never lose it when I'm speaking with a CS rep because I know what they have to deal with.

@ElliotLH I’ve never worked in CS, and trust me I would not be suitable for it. I would lose my cool if people treated me like that while doing my job.But me myself would never treat people disrespectful for doing their job or for the kind of job they do. In my office I treat the cleaning lady with the same respect as I do with our CEO.

I hope EA LOG-INs are terminated for good, along with their dumb linkage

13 Replies

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sk1lld
Legend
2 years ago
@FaustoHD4K

It has to be this way to prevent scammers from just accessing your account.

Sad but true.
EDIT; When I had an issue "Email changed and no longer had access to it" A simple live chat sorted it right out.
kregora
Seasoned Ace
2 years ago
@FaustoHD4K You should check your EPIC account, if you want to unlink that one from EA.
My guess is, that EA is linked to EPIC as an App, not as an Account.
Linking and unlinking is done via the Account settings und "Apps and Accounts".
FaustoHD4K
2 years ago
Hi. Thanks for the advice but EA doesn’t appear anywhere
ATFGunr
Legend
2 years ago
@FaustoHD4K I ran into that years ago and I guess had a better support person as they were able to get my up and running. Took a bit to get a real person, but once I did it took about half an hour. I did have some of the info I needed, no access to the old email or anything but was able to answer the questions. The account was years old too. If you don’t know any of the answers man, cmon what do you expect them to do? Just give it to you? Seeing the troubles you’re having actually makes me feel slightly better about account security at EA. Feels good to vent though, so I get that. If it makes you feel better at all, the games not fantastic and you’re really doing yourself a favour. Not too sure why you’d buy it twice on different platforms?
xVulture
Seasoned Veteran
2 years ago
I ran into this when my son's account for Forknife was needing to be recovered. Epic asked like 10 questions and we could only answer 6 of them but that was not enough to prove to them that I was the owner of the account so, we lost everything on my son's Forkife account; all in game purchases , ranking, etc.
I couldn't even find a way to talk with support aside from emailing which is the most annoying thing. I want to speak with a human.
ElliotLH
Hero+
2 years ago
Back when I worked for a fintech bank, we'd have to lock accounts if even one ID&V question was answered incorrectly. I used to feel pretty terrible when it happened (and got some nasty abuse occasionally too), but I guess it was better than risking a fraudster getting access to an account.
sk1lld
Legend
2 years ago
I was asked 3 questions and I know I got one wrong; they still changed my email over to the new email address and were nice during the whole thing. Try again and maybe you'll get one that can help.
GL
RanzigeRidder2
Legend
2 years ago
@ElliotLHThese measures are there for a reason. How harsh it may be, with all phishing, hacking and stolen account information on the internet nowadays you simply can’t take any risk.
People getting abusive vs others just doing their job should look at themselves in the mirror.
ElliotLH
Hero+
2 years ago
@RanzigeRidder2 Yep precisely. They can be an inconvenience sometimes, but it's better than dealing with a compromised account.

I've not done customer service for a few years now, thank God, but I still remember to never lose it when I'm speaking with a CS rep because I know what they have to deal with.
RanzigeRidder2
Legend
2 years ago
@ElliotLH I’ve never worked in CS, and trust me I would not be suitable for it. I would lose my cool if people treated me like that while doing my job.

But me myself would never treat people disrespectful for doing their job or for the kind of job they do. In my office I treat the cleaning lady with the same respect as I do with our CEO.