Product: Battlefield 2042Platform:PCPlease specify your platform model. PCAMD or Nvidia Model Number Nvidia 1080Enter RAM memory size in GB 32GBAre you using any software with an overlay? NoWhich part of the game is the issue happening in? MultiplayerWhich part of the mode? BreakthroughPlease select your region EuropeOn which server did this happen?When did this happen? (dd.mm.yy hh:mm)Summarize your bug The game cannot launch, it crashes and a crash report handler window pops up.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I can send the crash report, if you tell me where and how.What happens when the bug occurs? The game cannot launch, it crashes and a crash report handler window pops up.What should be happening instead? The game should start.The game cannot launch and it gives me an error every time with a crash report handler (that i cannot attach to this message). The drivers were recently installed (with DDU) - the newest ones, the game was uninstalled and then installed again, the operation system is windows 11 x64 with all updates.

So after four months the problem is solved for me using these steps.*** ***** **** on EA developers.

Battlefield 2042 doesn't launch | EA Forums

10 Replies

DarthFDG
Hero+
2 years ago
Thanks for attaching the DXDIAG report straight away. It helps.

Something is up with your audio software. Notice "NahimicSvc32.exe" in the Diagnostics section at the bottom of the DXDIAG report.

It could be your Insider Preview version of Win11 causing the issue. I suggest you use a general release.

Also, running this game with a GTX 1080 and 3 monitors seems kind of iffy. Try using one monitor.
6iva4a
Seasoned Novice
2 years ago
Thanks for your reply.
I uninstalled and installed the audio software, however nothing changed. Furthermore, I tried launching the game without an audio software, but with no success. I did an error report with an ID e699ee22-ee21-4b11-b2c9-e615633850aa
All other games are running smoothly.
DELlCATE_STEVE
New Rookie
2 years ago
Same thing happening for me:

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 3070 FE (1 monitor)
Enter RAM memory size in GB 16GB
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer (specifically at launch of game)
Which part of the mode? Any mode
Please select your region US
On which server did this happen?
When did this happen? Today (2/11/2024)
Summarize your bug The game cannot launch, it crashes and a crash report handler window pops up.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can send the crash report, if you tell me where and how.
What happens when the bug occurs? The game cannot launch, it crashes and a crash report handler window pops up.
What should be happening instead? The game should start.
DxDiag.txt107 KB

DELlCATE_STEVE

New Rookie

2 years ago

And here is the .dmp file when opening it with WinDbg tool that opens .dmp files.

Loading Dump File [C:\ProgramData\eaanticheat\Crashdumps\PACKER_2524984_14408.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 26052 MP (16 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 26052.1000.amd64fre.ge_release.240202-1419
Debug session time: Sun Feb 11 20:46:50.000 2024 (UTC - 5:00)
System Uptime: 0 days 0:42:05.689
Process Uptime: 0 days 0:00:01.000
......................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3848.7770): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vEAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 484

    Key  : Analysis.Elapsed.mSec
    Value: 667

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 249

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7165

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 140

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 2525

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26052.1000

    Key  : WER.Process.Version
    Value: 0.0.39277.0


FILE_IN_CAB:  PACKER_2524984_14408.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000000000000000c rbx=0000000000000000 rcx=0000000000001f80
rdx=0000000000000000 rsi=0000000000000000 rdi=00007ff679c5c098
rip=00007ffd7068d0ac rsp=000000ae0edff300 rbp=0000000000000000
 r8=000000ae0edff6c0  r9=0000000002100210 r10=0000000000000000
r11=0000000000000170 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffd7068d0ac (EAAntiCheat_GameServiceLauncher+0x000000000008d0ac)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
000000ae`0edff300 00007ff6`7985b590     : 00007ff6`79c0bc9e 00000000`00000000 00000000`00000000 029c67af`00000000 : EAAntiCheat_GameServiceLauncher+0x8d0ac
000000ae`0edffa88 00007ff6`79c0bc9e     : 00000000`00000000 00000000`00000000 029c67af`00000000 00000000`00010202 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x39b590
000000ae`0edffa90 00000000`00000000     : 00000000`00000000 029c67af`00000000 00000000`00010202 00007ff6`79c5c050 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x74bc9e


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+8d0ac

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.26052.1000

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

Followup:     MachineOwner
---------

DELlCATE_STEVE
New Rookie
2 years ago
This appears to be directly related to the EA AntiCheat software. Guessing it's a Windows 11 Pro Insider Preview Issue with the build 260552.ge_release.240202-1419 specifically, not an audio or display issue.

DELlCATE_STEVE

New Rookie

2 years ago

Here is my dump file:

......................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3848.7770): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vEAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 484

    Key  : Analysis.Elapsed.mSec
    Value: 667

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 249

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7165

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 140

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 2525

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26052.1000

    Key  : WER.Process.Version
    Value: 0.0.39277.0


FILE_IN_CAB:  PACKER_2524984_14408.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000000000000000c rbx=0000000000000000 rcx=0000000000001f80
rdx=0000000000000000 rsi=0000000000000000 rdi=00007ff679c5c098
rip=00007ffd7068d0ac rsp=000000ae0edff300 rbp=0000000000000000
 r8=000000ae0edff6c0  r9=0000000002100210 r10=0000000000000000
r11=0000000000000170 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffd7068d0ac (EAAntiCheat_GameServiceLauncher+0x000000000008d0ac)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
000000ae`0edff300 00007ff6`7985b590     : 00007ff6`79c0bc9e 00000000`00000000 00000000`00000000 029c67af`00000000 : EAAntiCheat_GameServiceLauncher+0x8d0ac
000000ae`0edffa88 00007ff6`79c0bc9e     : 00000000`00000000 00000000`00000000 029c67af`00000000 00000000`00010202 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x39b590
000000ae`0edffa90 00000000`00000000     : 00000000`00000000 029c67af`00000000 00000000`00010202 00007ff6`79c5c050 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x74bc9e


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+8d0ac

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.26052.1000

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

Followup:     MachineOwner
---------

DarthFDG
Hero+
2 years ago
@DICE_DEVELOPER_0 You are also running an Insider Preview release of Windows and showing multiple issues with sound software/drivers (in Diagnostics section of DXDIAG report). As I suggested to @6iva4a, you should install a general release version of Windows.
6iva4a
Seasoned Novice
2 years ago
So after four months the problem is solved for me using these steps.
*** ***** **** on EA developers.
DarthFDG
Hero+
2 years ago
@6iva4a wrote:

So after four months the problem is solved for me using these steps.
*** ***** **** on EA developers.

Wow. That is incredibly specific yet random. If it works, it works!

Glad you found a solution.
DaveTheBrave_USA
Seasoned Ace
2 years ago
@6iva4aI've had this problem and I play on PC. At first I would restart or cold boot the PC and that fixed it. Then after it happened another time or 2, I simply quit the EA launch and restarted it and that fixed it. So I think it's an error that gets in the memory allocated for the EA launcher.

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