Hey guys,I receive the error code ‘1:3300J:1502I:-891751198O:0B’ every time I launch the game. Surprisingly, the game completely disconnects my PC from my router (or its internet service). Please watch the screen recording I provided below. It only takes two and a half minutes. The left command prompt is pinging google.com, and the upper right is pinging the BFV server.Notice they both went timeout when the game started, and I checked my chrome by loading google.com, and it says ‘DNS PROBE FINISHED NO INTERNET.’ As soon as the game was closed, everything became normal. In addition, when the game launches and closes, there is a device connection and disconnection sound. Not sure if that is related to the problem.All drivers are up to date, and I have already reinstalled windows multiple times, but this problem persists. I’m not sure if this is a bug or if 2042 is messing up something in the background.My laptop is Alienware X14 with i7-12700H, RTX 3060, 32GB LPDDR5, and Intel Wi-Fi 6E AX211. Please help if possible.Thanks a lot!

I actually got a couple of fixes. Sorry for not posting them lately:1. I used an SD card to store the game on my laptop and that solves the problem, not sure if it's because it completely isolates the game from windows. Not sure about this weird theory.2. Plugging an Ethernet cable would also solve the problem since my laptop only disconnects from Wi-Fi, not a cabled connection.3. I was using a Verizon router, and it seems that causes the real issue with the game. I went to my friend's house and tested it under her Verizon router using her desktop, and it had exactly the same problem. I bought a gaming router recently and used Open NAT in the network settings, which completely solved the issue (no ethernet cable or SD card). If you don't have Open NAT, try port forwarding. You can Google the ports 2042 is using, and you'll see a list of them. Just put all the ports into the setting and restart the router.4. Also, if you open up the network debug plot in the game and you see periodic ping pulses when your network becomes laggy, that is probably due to a bad signal or traffic. Try some load balancing or signal enhancement strategy, providing that your router has those settings.

@EA_Leeuw I have the modem that my internet provider gave me, no other game I have played has this issue so I fail to believe there is a fault with my internet. On both occurances it was between loading maps. A quick Google search says multiple people have had this issue. If it doesn't happen on the 70+ multiplayer games I have played, why does it only happen when I play bf2042? I haven't had time to check with ISP even if I did it's periodically. You have now been told by 2 different users that your game has interfered with their internet. Acknowledge and fix the issue before the game is pure AI. If my internet provider states it was fault on your end, how would you fix and compensate those effected? I didn't agree in the TnCs that you could effect the status of my internet modem and if it says it can restart your internet in the TnCs I wouldn't have signed them.

@EA_Leeuw Okay, this is the only game out of over 70 that I would need to upgrade my router for. The router I currently own is over $150 to buy now and it's 2 years old. I'm not sure how this router could be failing on only that game and only when loading the map. So strange. Either way I have stopped playing bf2042. If it's the only game switching off my internet then it's the only game I won't play. Grats on losing a 20 year battlefield veteran.

Hey @nameIsBibu,That is indeed a very strange situation.It almost looks like either your Firewall, Antivirus or internet adapter software just blocks your whole PC from having access to the internet while you're playing the game, as if it's triggering something within those programs. I am mentioning these two, since they are pretty much the only three programs that can cause this on a PC, the game itself (of course) can't cause this as it's not a feature of the game.Just to start with the most plausible cause of this: do you have something called "Killer LAN" installed on your PC, by any chance? Or something with the name "Killer", that is meant for your Intel network card?

@EA_Leeuw Thanks for the reply! I just tried to disable the firewall and as many background processes as possible (it seems like I don't have the Killer network adapter), but the error persists so far.My PC disconnected from the Wi-Fi after noticing the signal had no network access. But when it reconnects, the issue is gone temporarily. It either disconnects me during gameplay or comes out during the next launch.I'll try to launch the game in Windows safe mode when I get a USB-C to Ethernet adapter and see if the problem still occurs.

BF2042 Disconnects PC from Internet

42 Replies

EA_Leeuw
Community Manager
4 years ago
Hey @nameIsBibu,

That is indeed a very strange situation.

It almost looks like either your Firewall, Antivirus or internet adapter software just blocks your whole PC from having access to the internet while you're playing the game, as if it's triggering something within those programs. I am mentioning these two, since they are pretty much the only three programs that can cause this on a PC, the game itself (of course) can't cause this as it's not a feature of the game.

Just to start with the most plausible cause of this: do you have something called "Killer LAN" installed on your PC, by any chance? Or something with the name "Killer", that is meant for your Intel network card?
nameIsBibu
4 years ago
@EA_Leeuw Thanks for the reply! I just tried to disable the firewall and as many background processes as possible (it seems like I don't have the Killer network adapter), but the error persists so far.
My PC disconnected from the Wi-Fi after noticing the signal had no network access. But when it reconnects, the issue is gone temporarily. It either disconnects me during gameplay or comes out during the next launch.
I'll try to launch the game in Windows safe mode when I get a USB-C to Ethernet adapter and see if the problem still occurs.
EA_Leeuw
Community Manager
4 years ago
@nameIsBibu, cheers for the update.

Yeah, if you could give eithernet a try, that would be neat. It's also possible that it's a WiFi adapter driver related issue.
oTOMAHAWKo
3 years ago
Hi there,
Has there been a fix for this, as this is a problem that has been happening to my PC for the last couple of weeks.
Randomly kills my internet connection and I can restore it by resetting modem. Really annoying, sometimes I can make it through a few games, sometimes not even a full match.
EA_Leeuw
Community Manager
3 years ago
Hey @oTOMAHAWKo,

It doesn't seem like it is a widespread issue, if I search through our forums, therefore it allows me to believe that it could very well be related to your own setup. There are numerous things that can cause this issue; malfunctioning PC drivers, a too strict firewall/antivirus, a break in your connection (cable or wifi), modem/router rules/ports that are too strict, modem/router firmware not knowing what to do with the traffic, etc. etc.
nameIsBibu
3 years ago
I actually got a couple of fixes. Sorry for not posting them lately:
1. I used an SD card to store the game on my laptop and that solves the problem, not sure if it's because it completely isolates the game from windows. Not sure about this weird theory.
2. Plugging an Ethernet cable would also solve the problem since my laptop only disconnects from Wi-Fi, not a cabled connection.
3. I was using a Verizon router, and it seems that causes the real issue with the game. I went to my friend's house and tested it under her Verizon router using her desktop, and it had exactly the same problem. I bought a gaming router recently and used Open NAT in the network settings, which completely solved the issue (no ethernet cable or SD card). If you don't have Open NAT, try port forwarding. You can Google the ports 2042 is using, and you'll see a list of them. Just put all the ports into the setting and restart the router.
4. Also, if you open up the network debug plot in the game and you see periodic ping pulses when your network becomes laggy, that is probably due to a bad signal or traffic. Try some load balancing or signal enhancement strategy, providing that your router has those settings.
EA_Leeuw
Community Manager
3 years ago
Hey @nameIsBibu,

Awesome to hear that you've found a couple of fixes for the issue! Thanks for sharing those with the community. 🙂
B_Machine
3 years ago
I started playing again 2 days ago, have had the issue twice. Has completely turned off the internet while using. Contacted PlayStation and they have told me it's likely an issue on your end because my account plays many multiplayer games that are similar and do not have the same issue. I contacted your help desk and they have told me it's my ISP. I have contacted my ISP and they have told me without going into the account that the most likely reason is your getting a surge in packets which is crashing your ISP. Equivalent to DDoSing. Will be calling ISP later with my partner to verify that's the cause.
I hope you can take this issue further up, I play all triple A games and this is the only one that does this.
B_Machine
3 years ago
@B_Machine P.S your customer service centre didn't take it as seriously as they should. A game that disrupts internet connection completely is a game doomed for the grave. Furthermore when sending me an email asking if I need help to contact you they sent it in Portugese. I speak English and spoke English through the entire chat. The first email was even in English.
EA_Leeuw
Community Manager
3 years ago
Hey @B_Machine,

Because we so no other reports about these sorts of events, it's very likely that this is caused by your own setup. It's possible that your modem, router, or another network device, is not able to handle the network connection and therefore cuts the connection or lets some equipment crash.

I would recommend checking the logs of your network devices, either modem or router, to see if you can spot any weird events. It's possible that only your ISP can do this for you.