Hey, Folks
Thanks for sticking with us while this was being addressed. The issue should now be resolved. Please make sure the game is updated, and jump back in and have some fun.
Thanks!
Community ManagerHey, folks.
We wanted to share an update on this one. We've removed the affected servers, but this may still occur. Please enable telemetry in your settings so the Instance ID is displayed in your game.
The Telemetry ID may not appear. It's not mandatory to enable it, but it just may be helpful to us if the info appears when loading into an affected server. Studio is still investigating the issue on their side, even if folks can't provide us with that info
Enable Telemetry in Settings
- Open Battlefield and go to the main menu.
- Click on the Settings gear icon (usually at the top right of the screen).
- Scroll over to the General or System Settings tab.
- Look for the Gameplay Data Sharing or Telemetry option.
- Toggle this setting ON to allow the game to send diagnostic data and your Instance ID to EA's servers
If possible, record a short video of what happens with the Telemetry ID in-game, and attach it so we can pass along the details for review.
Thanks for sticking with us on this one.
holy ish a reply...
I have confirmed that my main account I've played on PC with Xbox controller for years on works fine. However my other account that's newer, low level and just for practicing key and mouse or casual play without a dozen friends all trying to party up and play till 2am expecting me to sweat, has the issue being described my many. The issue has also happened trying to load solo/co-op.
SirKaKawsAlot2
PC
(same above)
4/27/26 5:30 pm
Bug described in the post. Match found, black screen, then back to the menu.
Always
Xbox controller, key, and mouse, iem headphones
Rtx 2070
32 GB DDR5
Game repair, clear ea cache, restart, clear dns cache, changed network protocols, removed gpu/cpu overclocks, confirmed non issue with other ea account on same pc.
The fact that this occurs on the exact same PC that switches accounts sometimes (yeah, I bought the game twice) says quite a lot about the issue not being local and being on EA's end.
Community ManagerSirQuacksAlot21 Hey,
Thanks for the info. Are you playing both accounts through the EA app or Steam?
In your documents folder, do you have multiple folders with PROFSAVE files, or just one?
Can you delete them and test each account again for me?
Omg a reply to a reply! Seriously I've been posting here for a while trying to push attention to issues and starting cases and this has never happened. I'm very grateful!
Both accounts are through EA App, no Steam. I have a single PROFSAV file I regularly backup from my main account in case EA Cloud overwrites something undesirable from any sync that occurs. Additionally, I have made changes on one account (colorblind settings, controller aim settings, graphics) and found the next day the other account to share those settings, confirming local PROFSAV sync to Cloud overwrites for both accounts and there is no additional PROFSAV unique to each account per one install of the game. Which is preferable as it means I don't have to backup PROFSAV too often, if at all.
Yesterday after experiencing the issue, replying to your post on this thread with my issue and going back to game shortly after, everything was fine. Worked no problem on Conquest, Breakthrough, either on Solo/Co-op, Rush Override etc... However, today I entered an aim trainer portal to practice key and mouse as I switch from controller which worked fine, wanted breakthrough solo which unfortunately will not go beyond black screen after the brief search for a match using solo option. I confirmed my usual account though has no such issue.
EA ID: StarSoft
Platform: PC
Date/time issue occurred: 28.04.2026
What type of issue do you have: Not loading Breakthrough game (like portal works and conquest)
Summarize your bug: Loading Breakthrough game mode shows map but after that black screen and main menu
How often does the bug occur: Every time
Peripherals used for the game: none (keyboard mouse and headphones)
What is the AMD or Nvidia Model Number of your graphics card: Nvidia 5080
Enter RAM memory size in GB: 16GB
Troubleshooting steps taken: reboot game, Verify integrity of games files (Steam) , windows update , Nvidia drivers updated, crossplay OFF and ON
Attach the crash dump logs located: C:\Users\Your Username\Documents\Battlefield 2042\CrashDumps empty in my PC
Community ManagerStarSoft1 Thanks you for the DxDiag.
A couple of things on the system look out of date and are worth updating:
There is an EA-related error with the EA app:
That looks like an EA app subprocess memory leak/resource leak warning, not the primary graphics/game crash you are having. It is relevant, but it is a secondary issue compared with the NVIDIA TDR events.
You gonna update again, and things you added
Game did work just fine before like weeks ago, about
Thank you for taking the time to respond. Please see the requested info below:
EA ID's: locationofdad and canadianfire420
Platform: PS5 Pro and Xbox Series X
PSN ID & Gamertag: locationofdad & jayturtlebeach1
Date/time: everyday at any time for the last week
Type of issue: Game breaking bug
Summary of issue: unable to connect to a game of breakthrough (offical server) on the main menu. It finds a game, counts down, fades to black and then eventually returns you to the main menu.
How often: all the time for the last week
Peripherals: Dual sense and Xbox series controller
Hopefully, this can be raised internally as soon as possible.
Thanks
Community Managerlocationofdad Thank you. When you get a chance, can you log into the Xbox, and under manage games, delete the profile data for BF6, reboot, and - if you can - connect to a hotspot and not your normal connection?
I just want to see if the same crash happens as it would on PC, but I have it to the side. Thank you.
No worries, happy to help.
I did a fresh install on Xbox and deleted the local save data and breakthrough connected and worked for the two games I tried to connect to.
I then tried the same on ps5 pro, fresh install and wipe local save data but this time the issue remained.
Xbox testing was done on normal WiFi network.
PS5 testing was done on both normal WiFi and hotspot on mobile data.
So perhaps the issue is more focused on the playstation side ?
If I can assist further, feel free to let me know.
"Just happened again. A single match worked, next one blacked out during loading and returned back to main menu.."
Regards,
N3
Community ManagerN3tRunn3r Thanks for the info. I have passed it along to the team.
My game works after delete saved files in , and then repair game
C:\Users\Yo\Documents\Battlefield 2042\settings
Community ManagerStarSoft1 Awesome! Thank you. I am actually following up on this one now, just in case it happens again, let me know.
Zero point for some reason, loading from black screen back to game lobby
All night to 7 May 4AM (UTC +3) black screen when match found and throwing back to main menu. After that all works fine until now. Matches with bots are still working.
EA ID: shu1kerplay
Platform: PC // Steam
Date/time issue occurred: 7 May 5PM (UTC +3)
Summarize your bug: Match found, black screen, then back to the menu.
How often does the bug occur: Often since May 6 2026
Peripherals used for the game: Mouse, keyboard, XBOX controller Wired but in sleep mode and not used for the game
NVIDIA RTX 3060 Ti (GDDR6X)
Enter RAM memory size: 32GB
Troubleshooting steps taken: Deleted Documents\Battlefield 2042\settings, repaired game, trying to connect with proxy, PC restart.
Crash Dumps folder is empty
UPD: Online Team Deathmatch still working, while Breakthrough and conquest works only in COOP mode with bots
Community Managershu1kerplay Hey, appreciate it. Do you happen to get any type of connection error or any error at all?
Also, can you reset the Windows Host File and let me know if that changes anything?
I have your file aside. I am going to look at it here in a bit
Hosts is clear and i now did reset of network stack. Still the same issue. Starting search - Game Finded - Black screen - throwing back in main menu with rejection sound and no visual errors. COOP with bots is working, TDM is also working, but not default conquest or breakthrough with players.
Hello, hope this is still valid, just found this thread after this issue started a week ago on 2042.
EA ID: elephantsgerald
Platform: PC
If PC: EA app/Steam/Epic? EA App
Which console generation do you have? N/A
What is your Gamertag/PSN ID? elephantsgerald
Date/time issue occurred? all times attempted from May 3, 2026 to present, various times mostly 4 PM-8PM EST
What type of issue do you have? When matchmaking from mainmenu into any mode except TDM and (now changed) Rush Override, will say match found, countdown, black screen, returns to lobby and matchmaking has stopped.
Summarize your bug: Same as above except now includes the new weekly (King of the Hill) and FNB feature, with an added note that I can join friends in their party into their game and then continue matchmaking with them. However if they also encounter the issue, then its the same thing
How often does the bug occur? It seems to be whenever I try to matchmake into a larger than TDM sized game, because Rush Override (4 players) and TDM (around 20 most times I play) work fine.
Peripherals used for the game: gamesir wired USB Xbox-style controller, 2.4ghz dongle Logitech MX Master 3S, 2.4ghz dongle AULA F-78 Keyboard
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? AMD Ryzen 7 5825U with integrated graphics (stat comparison shows it is equivalent to Radeon Vega 8)
Enter RAM memory size in GB (If applicable) 16 GB DDR4 with 4 GB dedicated VRAM (so 12 GB CPU operational)
Troubleshooting steps taken? Repair game files through EA App; App Recovery; log out all known instances of EA logins across browers and computers; change in-game crossplay settings to off, matchmake, exit game, restart PC, then change back crossplay to on; play Battlefield 1 instead
Attach a DxDiag? N/A
Cannot attach file type but most recent crashdump log was from April 12, 2026 way before this was an issue
Community Managerelephantsgerald No worries about the file; if it isn't there, that is okay. That just means the game doesn't load enough for a file to generate. It may be in the WER in your DXDiag, though.
I updated the Pinned Message with more info. Can you check it out and let me know if anything has changed?
Thanks for the response Shepard, we be but your humble flock of sheep looking for guidance to return to gaming with the bros
I've managed to generate the DxDiag as I just learned what and how. Not sure what I'm looking at although I see 1 through 9 WER sections at the bottom, hopefully that is helpful to you and the rest of the Operation Broken Matches Strike Team (feel free to use that). I generated DxDiag1 earlier today before deleting folders, repairing game, and flushing DNS, set my VPN's custom DNS to cloudfare, and DxDiag2 is just now after doing those things. I attached both in case there are any discrepancies that might be informative.
The pattern is still the same, that being: a 1-2 game match-and-load-in maximum before having to restart the game, regardless of which mode, and only Conquest and TDM work on my own. When successfully loaded into Conquest, only six of the 128 maps (Breakaway, Orbital, Manifest, Spearhead, Flashpoint, Exposure) are possible to match-and-load-in; TDM will match-and-load-in 1-2 games regardless of map; Breakthrough has yet to load into any games after matching, not even empty lobbies. Then I have to just restart the game, maybe do App Recovery in the EA App, rinse and repeat.
Furthermore, I cannot join Conq64 games at all, even through joining a friend, which does work for the few 128 maps I mentioned. When I click the Join Game option for the 64 games, nothing happens at all, not even an attempted load-in. (Sidenote, when I match on my own into El Alamein or Battle of the Bulge Conq64, the music for those maps loads in, and continues to play even after being booted back to the lobby, until another successful load-in happens, I don't know if that makes any difference.)
I was however able to join a Breakthrough match through a friend via the Join Game option, and it subsequently matched and loaded in two more times after that round. When I joined, my ping indicated my local US East server, then the next match, the ping went up to seemingly US West level (from ~10ms to ~70ms) and then back down to US East for the third match. Then it stopped loading in again.
Also, when I'm in a party with my friend on PS5 as the leader, they've managed to match us into both Breakthrough and Conq64 for 1-2 games and I load into them fine before it stops working for everybody after those few times. I just cannot on my own match-and-load-into either one of those, or any of the other 128 maps, etc.
As you can probably tell from my laptop specs, I can't really play 128 games without it being a time-travel experience, which is why generally I only play Breakthrough or the Conq64 games. So playing these few games that I can load into, well let's just say I've gotten really good at spotting. Anyways, hope this info is useful, looking forward to you and the Taskforce solving this crisis, thanks again
Hello, I just bought the game a few days ago, and immediately ran into this issue, information below.
EA ID: VladE206
Platform: PC, Steam
May 8 2026, and today, May 9 2026, every single time I try to join an online lobby in conquest and breakthrough, multiple times at different points throughout the day
Issue: As described by the post, I launch the matchmaking, it takes around 4 seconds and finds a game, the countdown elapses and I get redirected to a black screen as if I'm about to load into the match, even map specific music (like ardennes) will start playing. Around 10 seconds later, I get immediately booted back into the lobby without any message, error message, pop up, or any info at all. Bug has been occurring every single time I try to join a conquest or breakthrough online match, I haven't been able to play a single online match since I bought the game a few days ago.
Peripherals: HyperX pulsefire FPS mouse, HyperX Alloy FPS pro tenkeyless keyboard, HyperX cloud 7.1 headset, Redragon standalone microphone
GPU: Zotac 2070 super AMP Extreme
RAM: 32GB
Troubleshooting: Verify game file integrity
No crash dump logs available, the folder is literally empty.
Community ManagerVladE206 Hey, thanks for this. Were you ever part of a technical test for it?
Do you see any add-ons that can be installed?
Did you ever have EA Play on the same account?
Have you swapped between full-screen mode and Window or borderless mode?
Thanks for the reply. No, I never was part of any test for 2042. I do not see any addons that can be installed. I do not have EA play on the same account. I did swap between full-screen and borderless and nothing has changed. Also, looking at your other replies, I'll prefire by saying I don't use any VPN, I don't have a firewall issue as far as I know of, I am usually assigned to the EU region, and the only thing that seems to work for me right now is Portal.
hello i just bought the game like a week ago and after few days of playing i have this bug down bellow
its_dejvidos
PC
steam
every day and time when i try to join from 8/5/26
i cant join official servers of braketrough, conquest, portal
i cannot join other game modes except team deathmatch, when i try to join braketrough, conquest or portal the matchmaking starts then it countdowns and then the screen turns black and after few seconds it kicks me back to the lobby
always
keyboard, mouse and headphones
RTX 5070 TI
32GB DDR5 CL30
restarted the game, pc, wifi, reinstalling the game
Community Managerits_dejvidos Have you deleted any of the files or folders on your PC to see if it worked as it has for some players?
EA_Shepard hi
yes i did what you told at the pinned massage i deleted the files and it still doesnt work
Still happening 18 days later! omg
