Can't Connect to BF2042 – Ban Removed (Error EC:10901 / EC:10608)

Hi EA team and community,

I’m hoping someone can help or clarify what’s going on.

I was previously banned from Battlefield 2042, but that penalty has since been removed and the case is now marked as closed. However, when I try to launch the game, I still can’t connect — I consistently get error codes EC:10901 and EC:10608, and sometimes a message that says “your account is banned.”

This has been happening for over a week now. I’ve tried:

Restarting my PC and router

Clearing cache

Reinstalling the game

Logging in from different devices

Nothing has worked. The ban is lifted, so I don’t understand why I still can't access the game.

On top of that, I’ve spent hours trying to find a way to contact EA Support or the Terms of Service team again, but there’s no way to open a new case. Every time I submit through the webform, I just get a message saying “Thanks for submitting your issue. Choose an option for more help,” with no confirmation email, no case ID, and no actual contact or resolution options — just self-help articles.

I’m completely stuck here. I just want to get back into the game and earn those precious Battlefield 6 skins before it's too late.

Can anyone point me in the right direction or escalate this to someone who can actually look into it?

Thanks,
BowWasTaken