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bfunky1986's avatar
bfunky1986
2 years ago

Error code: 1:~1535346404O:2050669849B

"Unable to connect to the EA servers. Please check your Internet connection, make sure the Platform Client is online and try again. Please see ea.com/unable-to-connect for more information."

I will launch the game, play Breakthrough then (sometimes 5 minutes into match, sometimes 20 minutes into match, sometimes 30 minutes into match) I will get this error and be kicked completely from the game. I have had this error pop up ever since the last update. Pre-update I never had any issues. I have checked other games that are not through EA and have no problems whatsoever connecting and playing. I have ran speed tests, no problems there but it seems whatever was changed with the last update massively affected my connection to the servers. I have checked the troubleshooting guides and have followed these instructions to a T with no success. What can be done for this to be resolved?

technical issues

6 Replies

  • Soulcastle's avatar
    Soulcastle
    2 years ago

    I’m having the same issue now. Was there ever an answer on how to fix it?  

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @bfunky1986 Following up to see if you were able to get connected to the game since that error started happening?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Soulcastle Have you been able to get connected to the game? Is it only specific parts of the game, or as soon as you launch?

  • ndfire's avatar
    ndfire
    2 years ago

    I can launch the game, but after 5 minutes I get the error disconnect code.

  • XerokooSaky's avatar
    XerokooSaky
    2 years ago
    @ndfire
    Hi, the solution helped me.:
    1. Set DNS to IPv4
    2. Enable the Windows DNS Client Service (Dnscache)
    Press Win+R and type regedit to open the registry editor.

    In the registry, go to the path:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dnscache.

    On the right, double-click on Start and set 3
    restart computer, and try to play
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @XerokooSaky wrote:
    @ndfire
    Hi, the solution helped me.:
    1. Set DNS to IPv4
    2. Enable the Windows DNS Client Service (Dnscache)
    Press Win+R and type regedit to open the registry editor.

    In the registry, go to the path:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dnscache.

    On the right, double-click on Start and set 3
    restart computer, and try to play

    Thank you for this. I hope this helps others as well!

    Cheers!

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