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GoDFirez1's avatar
GoDFirez1
Seasoned Newcomer
2 months ago

Error launching any Battlefield game

Hi
I've previously ran battlefield 1 without any concern or type of bug. Recently im getting this error "Application has encountered an unexpected error" and it creates a crash dump file automatically which i have sent to multiple advisors but no one seems to come up with a solution for this.

Im 99% sure it is related to the EA Anti Cheat, ive tried also on battlefield 2042 and it gives me exactly the same error. Ive tried basically everything by now, uninstalling/installing both battlefields, uninstaling/installing EA AC both automatically and manually, doing a clean boot, looking up some programs that might be interfering with it ex. antivirus or for example other anti cheat software like vanguard from Riot but without success.

I will attach both the screenshot of the error i get when i try to launch it and also the .dmp file converted to .txt that gets generated.

Note: im launching battlefield2042 through steam but in battlefield 1 was through EA so prob doesnt make a difference

Thanks

6 Replies

  • HelloGoDFirez1​,
    Try this fix:  HHAeXchange
    1. Delete `CryptBase.dll` from your Battlefield 1 Steam folder.  
    2. Right-click `BF1.exe` → Properties → Compatibility → Run as Administrator.  
    3. For Battlefield 2042, go to `EAAntiCheat` folder and run `EAAntiCheat.Installer.exe` → Select game → Click Repair.

    This resolves EA Anti-Cheat crash dump errors for many users.

    Best Regards,
    Shana Brush

  • GoDFirez1's avatar
    GoDFirez1
    Seasoned Newcomer
    2 months ago

    Hi, thanks for the reply.

    I tried all of the steps above but sadly it is still not working

  • GoDFirez1's avatar
    GoDFirez1
    Seasoned Newcomer
    2 months ago

    Hi shana598brush​! Thanks for your reply.

    I currently have battlefield 1 uninstalled. About 2042 i can't find the CryptBase.dll file, ive also tried step 2 and 3 but didnt work for me

  • GoDFirez1's avatar
    GoDFirez1
    Seasoned Newcomer
    2 months ago

    Update: .dmp file showing this error:
    KEY_VALUES_STRING: 1 Key : AV.Type Value: Execute Key : Analysis.CPU.mSec Value: 421 Key : Analysis.Elapsed.mSec Value: 4637 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 562 Key : Analysis.Init.Elapsed.mSec Value: 20514 Key : Analysis.Memory.CommitPeak.Mb Value: 109 Key : Analysis.Version.DbgEng Value: 10.0.27871.1001 Key : Analysis.Version.Description Value: 10.2505.01.02 amd64fre Key : Analysis.Version.Ext Value: 1.2505.1.2 Key : Failure.Bucket Value: SOFTWARE_NX_FAULT_INVALID_POINTER_EXECUTE_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown Key : Failure.Exception.Code Value: 0xc0000005 Key : Failure.Exception.IP.Address Value: 0x7ffe84c00000 Key : Failure.Exception.IP.Module Value: EAAntiCheat_GameServiceLauncher Key : Failure.Exception.IP.Offset Value: 0x0 Key : Failure.Hash Value: {99e417ef-32f4-d48b-5286-693cc2c83b98} Key : Failure.ProblemClass.Primary Value: SOFTWARE_NX_FAULT Key : WER.OS.Branch Value: vb_release Key : WER.OS.Version Value: 10.0.19041.1 Key : WER.Process.Version Value: 1.0.60812.0 FILE_IN_CAB: PACKER_359953_11652.dmp NTGLOBALFLAG: 0 CONTEXT: (.ecxr) rax=00000000c0000102 rbx=4a3a064e956c69dc rcx=4a3a064e956c69dc rdx=00000000e0670103 rsi=ffffffffc0000102 rdi=0000000000000208 rip=00007ffe84c00000 rsp=00000000005fdb38 rbp=00000000000e7ca0 r8=4a3a064e956c69dc r9=0000000000000208 r10=ffffffffc0000102 r11=0000000000000246 r12=0000000000000e0d r13=00000000000e7ca0 r14=0000000000004af0 r15=00000000000e7ca0 iopl=0 nv up ei pl zr na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246 EAAntiCheat_GameServiceLauncher: 00007ffe`84c00000 4d5a pop r10 Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ffe84c00000 (EAAntiCheat_GameServiceLauncher) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000008 Parameter[1]: 00007ffe84c00000 Attempt to execute non-executable address 00007ffe84c00000 PROCESS_NAME: EAAntiCheat.GameServiceLauncher.exe EXECUTE_ADDRESS: 7ffe84c00000 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000008 EXCEPTION_PARAMETER2: 00007ffe84c00000 STACK_TEXT: 00000000`005fdb38 00007ffe`84cc3354 : 00000000`000e3170 00007ffe`84a147b1 00000000`0000095e 00000000`000a0000 : EAAntiCheat_GameServiceLauncher 00000000`005fdb40 00007ffe`84cca12c : 00000000`0000095f 00000000`00000000 00000000`00000000 00000000`005f0000 : EAAntiCheat_GameServiceLauncher+0xc3354 00000000`005fdb90 00007ffe`84f41c1e : 00c6fcca`156ccabd 00000000`005fe2e0 00000000`000af5a0 00007ffe`84b5c4d0 : EAAntiCheat_GameServiceLauncher+0xca12c 00000000`005fe260 00007ffe`84eb4148 : 00007ffe`69085038 00000000`005fec20 00000000`000b8080 00000000`005fed18 : EAAntiCheat_GameServiceLauncher+0x341c1e 00000000`005feba0 00007ffe`690819ec : 00000000`00000000 00000000`005fee30 00000000`000aaf4a 00000000`005feec0 : EAAntiCheat_GameServiceLauncher+0x2b4148 00000000`005fed80 00007ffe`690822d4 : 00000000`7ffe0385 00000000`00000000 00000000`7ffe0385 00000000`00000001 : preloader_l+0x19ec 00000000`005ff320 00007ffe`84a09a1d : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000040 : preloader_l!preloader_link_func+0x504 00000000`005ff360 00007ffe`84a5d2f7 : 00000000`000a90c0 00007ffe`69080000 00007ffe`00000001 00000000`000aa070 : ntdll!LdrpCallInitRoutine+0x61 00000000`005ff3d0 00007ffe`84a5d08a : 00000000`000a2460 00000000`000a2400 00000000`005ff501 00000000`00000001 : ntdll!LdrpInitializeNode+0x1d3 00000000`005ff520 00007ffe`84a5d110 : 00000000`002ad000 00000000`000a3180 00000000`005ff5f0 00000000`000a2430 : ntdll!LdrpInitializeGraphRecurse+0x42 00000000`005ff560 00007ffe`84ac3cb2 : 00007ffe`84b15900 00007ffe`84b15910 00000000`00000000 00000000`00000010 : ntdll!LdrpInitializeGraphRecurse+0xc8 00000000`005ff5a0 00007ffe`84a65deb : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x1f62 00000000`005ff9c0 00007ffe`84a65c73 : 00000000`00000000 00007ffe`849f0000 00000000`00000000 00000000`002ae000 : ntdll!LdrpInitialize+0x15f 00000000`005ffa60 00007ffe`84a65c1e : 00000000`005ffae0 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b 00000000`005ffa90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: EAAntiCheat_GameServiceLauncher+c3354 MODULE_NAME: EAAntiCheat_GameServiceLauncher IMAGE_NAME: EAAntiCheat.GameServiceLauncher.dll FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_INVALID_POINTER_EXECUTE_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {99e417ef-32f4-d48b-5286-693cc2c83b98} Followup: MachineOwner ---------

  • Steeve_BF's avatar
    Steeve_BF
    Seasoned Ace
    2 months ago

    Thank you for this Dumps.
    I think it would be best if we looked into this together on Discord, it will be easier, and if we find the problem, a message will then be posted here to help other players who are experiencing the same issue.

    Discord: steeve

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