Forum Discussion

FragLord's avatar
FragLord
New Adventurer
3 years ago

Game crashes since Season 4 when user tabs out in end of round screens

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVidia RTX 3090
Enter RAM memory size in GB 32 GB
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? In some of the end of round menus when you tab out
Please select your region Europe
On which server did this happen? Don't know, some EU server
When did this happen? (dd.mm.yy hh:mm) 02.03.2032 12:12
Summarize your bug DirectX function "GetDeviceRemoveReason" failed with DXGI_ERROR_DEVICE_HUNG "The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application."
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Tab out to Windows in the end of round screens.
What happens when the bug occurs? Game crashes.
What should be happening instead? Game should not crash

‌

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff9d341051c (KERNELBASE!RaiseException+0x000000000000006c)
ExceptionCode: 887a0006
ExceptionFlags: 00000080
NumberParameters: 0

PROCESS_NAME: BF2042.exe

ERROR_CODE: (NTSTATUS) 0x887a0006 - The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

EXCEPTION_CODE_STR: 887a0006

STACK_TEXT:
00000000`4de356b0 00000001`42e811cc : 00000000`4f7fd950 00000000`00000000 00000000`00000006 00000000`00000003 : KERNELBASE!RaiseException+0x6c
00000000`4de35790 00000001`42e74006 : 00000000`4f7fd950 00000000`00000000 ffffffff`ffffffff 00000000`00000000 : BF2042!GetDenuvoTimeTicketRequest+0x230acc
00000000`4de3f8e0 00000001`42dcbf12 : ffffffff`ffffffff 00000000`509efc30 00000000`00000000 00000000`4f7fabd0 : BF2042!GetDenuvoTimeTicketRequest+0x223906
00000000`4de3f960 00000001`42dc0268 : 00000000`4de3fa10 00000000`00000a64 00000794`bb4d551a 00000000`05356c29 : BF2042!GetDenuvoTimeTicketRequest+0x17b812
00000000`4de3f990 00000001`4285288c : 00000000`00000000 00000000`4de3fa08 00000000`00000a64 00000000`00000000 : BF2042!GetDenuvoTimeTicketRequest+0x16fb68
00000000`4de3f9c0 00000001`428587ba : 00000000`47f30580 00000000`4de3fba8 00000000`00000000 00000001`4285aa13 : BF2042!isGlimpseEnabled+0x250483c
00000000`4de3fac0 00000001`42855d6c : 00000001`46009f40 00000001`46009f40 00000000`ffffffff 00000001`46009f40 : BF2042!isGlimpseEnabled+0x250a76a
00000000`4de3fb20 00000001`42858642 : 00000000`00000002 00000000`4de3fd20 00000000`ffffffff 00007ff9`d5a2f100 : BF2042!isGlimpseEnabled+0x2507d1c
00000000`4de3fc00 00000001`42858986 : 00000000`00000000 00007ff9`d33e7268 00000000`00000000 00000000`0018000c : BF2042!isGlimpseEnabled+0x250a5f2
00000000`4de3fc60 00000001`428583aa : 00000000`00009fc0 00000000`000003c8 00000000`00000000 00000000`00000000 : BF2042!isGlimpseEnabled+0x250a936
00000000`4de3fda0 00000001`42599066 : 00000000`4de3fea0 00000000`00000000 00000000`00000000 00000001`43955346 : BF2042!isGlimpseEnabled+0x250a35a
00000000`4de3fe10 00000001`42598f24 : 00000000`365017e0 00000000`365017a0 00000001`42858280 00000010`0000000f : BF2042!isGlimpseEnabled+0x224b016
00000000`4de3fe60 00000001`4b30ffd0 : 00000000`00000000 00000000`00000000 0000a267`fb77b424 00000000`00000000 : BF2042!isGlimpseEnabled+0x224aed4
00000000`4de3fea0 00000001`4cb0c1d4 : 00000001`42858280 00000000`00000000 00000000`00000000 00000001`42858280 : BF2042!flite_lang_list+0x50707d0
00000000`4de3fed0 00007ff9`d2df9363 : 00000000`053741e0 00000000`00000000 00000000`00000000 00000000`00000000 : BF2042!flite_lang_list+0x686c9d4
00000000`4de3ff00 00007ff9`d4c126bd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x93
00000000`4de3ff30 00007ff9`d59edfb8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000000`4de3ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28

technical issues

44 Replies

  • pecmeserp's avatar
    pecmeserp
    3 years ago

    @FragLordThis happened once after the last patch when I wanted to minimize the game to the desktop. Even after Alt+TAB (in both directions), the game freezes for about 2-3 seconds. This is so annoying AF.

  • pecmeserp's avatar
    pecmeserp
    3 years ago
    By the way, now there was exactly the same error when I minimized the game a couple of times. Before that, I managed to run somewhere around the map for a minute before the game crashed.
    https://pastebin.com/YmUfiD0B
  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    @FragLord For me Season 4 was working fine until I updated to NVIDIA's 531.18 driver. (I also had a Windows update the same day.) I had to revert to 528.49 to stop the crashing.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone,

    Nvidia has released a hotfix driver that addresses the following issues:

    • Higher CPU usage from NVIDIA Container might be observed after exiting a game,
    • [Notebook] Random bugcheck may be observed on certain laptops with GeForce GTX 10/MX250/350 series GPUs.

    You can download this driver and find more information about it on the Nvidia website:

    https://nvidia.custhelp.com/app/answers/detail/a_id/5450/kw/hotfix

    If a driver rollback isn't working, maybe this hotfix driver does the trick for you.

  • zobizoba1's avatar
    zobizoba1
    3 years ago

    Product: Battlefield 2042
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number Nvidia GTX 1660 Super
    Enter RAM memory size in GB 16
    Are you using any software with an overlay? No
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region Europe
    On which server did this happen?
    When did this happen? (dd.mm.yy hh:mm)
    Summarize your bug When minimized on Windows 10 using ALT+TAB, game randomly crashes with a blue screen and this error: DirectX function 'GetDeviceRemovedReason' failed with DXGI_ERROR_DEVICE_RESET ("The device failed due to a badly formed command. This is a run-time issue; The application should destroy and recreate the device."). GPU: "NVIDIA GeForce GTXC 1660 SUPER", Driver: 52849. This error is usually caused by the graphics driver crashing; try installing the latest drivers.
    How often does the bug occur? Often (50% - 99%)
    Steps: How can we find the bug ourselves? By minimizing the game on Windows 10 and waiting a bit, usually after a few minutes you get a blue screen followed by this error.
    What happens when the bug occurs? Blue screen for a couple seconds, then back to Windows with error mentioned above. I can start the game again but only after maybe 10 seconds. If I don't minimize the game and stay in the game, then the game never crashes.
    What should be happening instead? Nothing, the game should not crash when minimized.

    ‌

    I just don't play games like most people: I ALT-TAB a lot and it works fine for all games. Even for BF2042 it used to work well! But since a few months ago, maybe around season 3 update or something, this incredibly annoying issue appeared.

    I already updated NVIDIA drivers, dirextX is up-to-date, I actually just reinstalled Windows 10 just for this - it didn't help.

    Everything is up-to-date on my machine, so I doubt my machine is the problem.

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    NVIDIA dropped a newer driver (531.29) yesterday. It seems to be working so far.

  • Punito12's avatar
    Punito12
    3 years ago
    • Platform you play on: Pc
    • Specific details on the issue you're experiencing (ex: Solo challenge name, any errors received, where it's happening in game): I open the game and it crahes every time and it always appears the same error ¨dxgi error device hung the gpu will not respond to more commands¨
    • How long it's been happening for: Since I bought the game, more than 2 weeks
    • What steps you've already tried to fix it: Deleting the game, buying the game again in another platform, installing another version of drivers, running ea app and game in administrator mode. 

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.13,651 PostsLatest Activity: 57 minutes ago