Good news!!!
I received a mensage today.
EA sayng that they made a review of the decision about my acounnt.
Ande they removed my ban.
This isn't specifically aimed at you OP, But to all the users who claim they were banned by mistake.
It is highly unlikely that you were banned mistakenly, AFAIK without going too deep into it, You could be banned for :
• Having software loaded that has the ability to set Macro's ( G-HUB / Razor Software etc )
• Being toxic ingame ( using hate speech or other forms of abuse in the ingame chat directed at your team or the opposing team )
• Running cheat software or memory scanners.
• Swapping ingame files ( such as using something similar to DLSS swapper which will swap the .dll files with newer releases )
There's probably a lot more that can get your account flagged that I can't think of right now but those are the main ones AFAIK.
Without knowing each use case scenario it's difficult to know the reason for your ban, But the chances of it being a wrongful / mistaken ban are very very low.
That said, Mistakes do happen so if the appeals link doesn't seem to help, Try contacting EA Support and speak to a live agent and go through the motions with them there.
SO we need to get a new mouse and not map the controls to the mouse? HWinfo is a tool to scan the performance of your PC it gets flagged as malicious.
Since March, something like 100+ users have been falsely banned. I had to go to LinkedIn and contact three people to potentially look at my account and overturn my ban only to be banned 4 days later. Without information on what is causing my ban then I have no way of fixing the problem.
Dang. Rebanned after all that?
General Support (U.S.): +1 (650) 628-1500 can leave a message after pressing 2
EA Sports Support: +1 (650) 628-1393 gives busy
I am going to add this to my post.
This is generally why I avoid using anything that isn't required by the game, I have G-Hub for my mouse and keyboard but I disable it when launching games that use anticheat, Because you can never be too certain as to what software is and is not accepted to be run at runtime with the game active.
It's not the software itself or the features they provide ( macro's not included ) that's the problem when it comes to G-Hub Or Razor, It's the fact that those programs have the ability to set macros and macro's are specifically prohibited in the EA Terms Of Service so it's a given that the anticheat would of course flag those programs.
Another reason as to why EA may not be able to tell you what is causing the issue, Is in the event it is something detected as a cheat, If it were communicated to you, Then that would enable the developer to update said software to skirt around detection, Which obviously EA wouldn't exactly like to happen.
I don't have all the answers, But my go-to is to not use something in the background that isn't required, This includes software such as HWMonitor.
I know the Nvidia App is whitelisted as I've been able to monitor temps and such with that but I wouldn't use HWinfo, It is probably being detected due to the way it hooks into the system or something.
Well, I won't be playing. I got m account unbanned last week and rebanned this weekend after 4 to 10 games. The only way I got it unbanned was by going to LinkedIn and asking people there. Support just responds with generic BS, I guess I can keep making tickets, but they don't care. I won't be buying bf6 and I will be moving to a different title then :(
Something "highly unlikely" is happening to dozens of users and EA offers zero support. There's literally no option to speak to a live agent. EA tells you to go to the appeals portal and the appeals portal sends you a copied response email with no further information. They obviously aren't "doing a full investigation" like they claim because on my third appeal they sent me rules specific to apex legends when I have never even installed that game.
Theres really no reason to try to defend EA here. They aren't BBB accredited and have thousands of unresolved complaints posted.
