Good news!!!
I received a mensage today.
EA sayng that they made a review of the decision about my acounnt.
Ande they removed my ban.
This is generally why I avoid using anything that isn't required by the game, I have G-Hub for my mouse and keyboard but I disable it when launching games that use anticheat, Because you can never be too certain as to what software is and is not accepted to be run at runtime with the game active.
It's not the software itself or the features they provide ( macro's not included ) that's the problem when it comes to G-Hub Or Razor, It's the fact that those programs have the ability to set macros and macro's are specifically prohibited in the EA Terms Of Service so it's a given that the anticheat would of course flag those programs.
Another reason as to why EA may not be able to tell you what is causing the issue, Is in the event it is something detected as a cheat, If it were communicated to you, Then that would enable the developer to update said software to skirt around detection, Which obviously EA wouldn't exactly like to happen.
I don't have all the answers, But my go-to is to not use something in the background that isn't required, This includes software such as HWMonitor.
I know the Nvidia App is whitelisted as I've been able to monitor temps and such with that but I wouldn't use HWinfo, It is probably being detected due to the way it hooks into the system or something.
I removed HWInfo before I played again and got banned either way. I do have Armoury, which is part of my motherboard. So if we don't know what software is causing the bans, then we will keep getting banned?
I have MSI center for my motherboard but I still don't have it loaded for games with anticheat because of the system level access that it has.
You essentially want to have just the game running, nothing else alongside it that may cause issues whether it's communicated or not, This means motherboard utilities, Scanners or debuggers, Network tools ( intel proset config tool for example ), All I have running when I game is Steam, EA App, The game, And Discord, Sometimes OperaGX if I'm listening to music in the background.
Do you have any windows configuration tools running alongside windows? Wintoys for example? Powertoys? any kind of software that allows tweaking of windows running in the task tray?
No, I don't only thing I had was Steam, Discord, EA app, flu.x(never had issues in the past) , my Logitech mouse software where I mapped controls to buttons for the game and I had my VPN service running but not active because I tend to call my wife on discord and move the location to the server closer to her so there is no lag in the video. It sounds like this game will be best for consoles. I want to mention I never had issues with this in the past!
Logitech mouse software as in G-Hub? that'll do it most likely as it has a macro feature.
