Forum Discussion
39 Replies
- EA_Leeuw3 years ago
Community Manager
Hey @zzxman2791zz,
If the troubleshooting steps didn't fix the issue for you, I would recommend reaching out to your ISP for possible further steps. I am having this same issue starting yesterday. error 1:-1535346404O.
I have the same problem and no troubleshooting step helped me out of my situation. Ive already reinstalled battlefield 2042 but nothing helped. If I play another shooter everything works. Is there nobody who can help me with our problem?
These troubleshooting steps are shallow and not helpful. I've been experiencing the same issue for more than a month now and nothing is fixing it. My internet connection is fine and basic troubleshooting is not doing the trick. Are there any more involved steps that can be taken to remedy this issue. The game is unplayable for me now.
- EA_Leeuw3 years ago
Community Manager
Hey @thunkco1,
I'm sorry to hear that you're having this issue.
We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:
Basic: http://x.ea.com/ea/basic-connection-ts
Advanced: http://x.ea.com/ea/advanced-connection-ts
Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.
Please follow the link(s) below to perform platform specific troubleshooting:
PC: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8
PLAYSTATION: https://www.playstation.com/support/connectivity/
XBOX: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection
For more troubleshooting or other things to try, please reach out to your internet service provider (ISP). This is the error code, he put it in his subject line, I get it also, played 3 matches today, all ended this way
- EA_Leeuw3 years ago
Community Manager
Hey @CHAOS-PHOENIX-HD,
What is the error message that you see in-game? Does it just say that you've lost connection to the servers, or does it give you a Persistence Data error?