Missing skins

I tried NUKE42 steps but, unfortunately, they didn't work.
I waited a couple of days, logged on/off in-app and in-game, played several matches, but still nothing.

Is the account in question for the skin linked in the same email as steam via the ea website? It should be under connected apps or connections 

My account is not connected to Steam. I downloaded the game from Origin, which then became EA app.

Jumping in on this thread. Same issue as everyone else as of March 17th 2025: Signed up on the first day, got the in-game notification but no unlocks. Unsubscribed and re-subscribed, no change. Thought that the issue may resolve itself given time, but doesn't look like anything is going to happen anytime soon. Using EA App on PC.

Did you subscribe to the same email address that is linked to your ea account?

After 2 months of arguing with the Help people, who did everything from state they're looking into it to gaslighting me and telling me the promo doesn't exist, I provided proof in the form of a photo (which I somehow couldn't find before, but managed to stumble upon by chance.) As soon as this proof was provided, I got the following message:

"Please note that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs. You can however report this at the official forums so that the moderators and Game experts can take note of it and investigate this further."

So what's the point of the help desk if they can't help? And apparently, reporting this on the forums doesn't even attract the attention of moderators and game experts who can do something about it. Especially when reporting a bug in the game itself generates a ticket that goes to the Help desk, who openly admits they can't fix bugs. Talk about a broken system!