Ping is fine but extreme packet loss every game. Help me pls.

I am expreiencing huge packet loss every game these days. Couple of days ago, everything is fine. I don't know if it is the problem on my end or on the server's end.

technical issues

16 Replies

EA_Leeuw
Community Manager
3 years ago
Hey @Jh0var,

Oh wow, a PL out of 17%... That is indeed a lot, I have to say. Every % matters.

So just to double check, you didn't experience this before, right? It only happens since a couple of days?
Jh0var
New Novice
3 years ago
Yes it just happened in these days.
EA_Leeuw
Community Manager
3 years ago
@Jh0var, I see, that's very odd indeed. In these kinds of situations it is very likely that someone changed on your connection from within your household, or from your household to the Battlefield servers.

We have some connection troubleshooting steps available that you maybe can give a try to see if these can fix it for you. If not, I would highly recommend to get in touch with your ISP as soon as possible.

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

Platform specific:
- PlayStation: https://connection.support.playstation.com/

- Xbox: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

- PC:
https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8
Jh0var
New Novice
3 years ago
I have run several ping tests and packet loss tests on my pc, the results all turned out to be fine. It seems only happen when I play battlefield 2042.
EA_Leeuw
Community Manager
3 years ago
@Jh0var, that could very well be the case, almost as if something that is configured on your local connection, or over at your ISP, is interfering with the Battlefield 2042 connection.
Neroisis
3 years ago
i have same problem since the latest patch game was fine before unplayable now
Jh0var
New Novice
3 years ago
I have spoke with my ISP, and they did some comfiguration on the modem and said everything is fine on their end. Then I tried again, the packet loss is still high at 20 percent. I am really confusde by now. The game is literally unplayable with such huge packet loss.
Jh0var
New Novice
3 years ago
@EA_Leeuw Do you have an update on such issue? Is it a common issue after the update? I almost want to give up trying, it is so tiresome
EA_Leeuw
Community Manager
3 years ago
Hey @Jh0var,

I, unfortunately, do not have any updates available for you, I am not aware of any problems with the game itself that could be causing these issues for you.

Can you maybe test your connection via this website and post a screenshot here in the thread?
WeaponizedIdiocy
New Adventurer
3 years ago
@EA_LeeuwI am also getting terrible lag to servers and packet loss since 1.0 update, nothing on this end has changed, friend also has same issue. Sometimes its unplayable. This has happened ONLY since the 1.0 update. Have checked everything, made sure all ports are open across TCP and UDP (they were anyway from previous BF games). Something has changed since that update.